Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,285
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Platinum
Thankfully we didn't need to use the insurance but it was good to know we had it. The process of comparing plans and shopping for insurance on Insuremytrip.com was very easy.
Martha F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold-Visa
The representative who assist me in my insurance policy was knowledgeable & helpful in a way that made me secure..Overall i can recommend AXA to a friend..
Grace V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Although we did not have to make a claim, it was great knowing that we were covered if we needed to make a claim. We have already recommended the Silver Plan to two other couples. Thank you AXA.
Dayne D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
This trip had to be cancelled for medical reasons. A refund of the forfIeted deposit was requested from AXA on Oct.10. We were told we would hear back in 30 days. I called AXA after 40 days to check the status and a couple of days later I was told they needed more information. I provided the additional information and was told by an AXA representative it was sufficient. When I called back in a couple of weeks, I was told that still more information was needed. I provided this but did not receive a confirmation of receipt. When I called they told me they had no record of my claim. I sent the same info a second time but still no confirmation. So I called yet again and within the week I had 2 confirmations of receipts. Then miracle of miracles I received a letter that my refund had been approved. Two weeks later, I got two checks in the mail - one for each traveler although they are made out to the same person. But, the names aren’t the problem it’s the amount. The checks were for $300 less than we had been approved. I just got off the phone and they said it was a typo and they will attempt to expedite the new check. What should have been a simple refund process has been a major headache.
Although our flights were also insured, I decided to handle those myself. I had a dull refund within 4 days.
William M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your detailed review. We are very sorry to hear that you encountered problems in the claim process which delayed your refund. We have brought your review to the attention of AXA Assistance USA who appreciates all feedback and will take your comments into consideration so as to improve their claims process.
    Jan 30,2018
  • Seth Hancock
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are sorry you were unable to enjoy your trip. We regret that there was a delay in the processing of your claim and an error on the checks once it was processed. As Carol said previously, we will utilize this feedback as a way to continue improving our claims process.
    Jan 31,2018
The trip included a
tour
AXA Assistance USA Gold
I don't know how good it is because, thank goodness, I didn't have to use it! I do think I would have been happier if I had been notified before purchase what system or company the insurance company had contracted with in Morocco and where in the country I could expect to find assistance.
Nancy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Total failure by insuremytrip. My mother passed away four days before our trip. I was led to believe by the person I called I have full coverage to change the airline tickets. Since we bought tickets so early, and now having to change a flight from New York to Italy within a week the increased costs were over $4800, but again they said we are covered. So we scheduled my moms funeral promptly an delayed our departure by two days. Heart broken and sad over the loss of my mother we left for our trip at least feeling better believing the almost $5000 would be covered. I made all the proper notifications and filed a claim. They DENIED the claim and sent us a check for $200! They claimed the delay was not covered beyond $200. I appealed it only to be denied again...they said they would have reimbursed all of our money if we canceled, but since we were able to salvage our trip we are out over $4600 in additional costs! They have no heart and could care less about the customer...they promptly took our money but in true insurance company fashion denied our claim. It makes no sense canceling if you can delay....or at least so we thought. I would NOT buy insurance from this company!
John C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are very sorry for your loss and to hear that your claim was denied after your appeal.

    The AXA Assistance USA Gold plan is a Comprehensive plan which covers a wide range of perils and hazards for Trip Cancellation. Unfortunately, it was determined that the claim did not fall within the scope of Trip Cancellation because you would have had to cancel the trip with your Travel Suppliers to be covered under that benefit.

    Please consider calling us in the future prior to purchase so we can review the plan benefits with you and answer any questions you may have about coverage. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jan 25,2018
The trip included a
tour
AXA Assistance USA Gold
The first best thing about the plan is the wonderful help the representatives on the phone give in finding the right plan with the right coverage.

The next best thing about the plan is not having to use it!
Harriet P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I am very happy with the plan and the cost. Although I (forunately) did not need to file any claims this trip, I did file a claim last trip for lost luggage. After submitting receipts and documentation, my claim was paid quickly and the staff was polite and helpful through the process. I will definitely use the plan for future trips.
Sandara N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold-Visa
Customer service is very efficient. They answered/solved my concerns by email very fast.
Merlin P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you were satisfied with the service experience. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
cruise
AXA Assistance USA Gold
Thank goodness we didn't need to use the insurance but always take a policy.
Sharon K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
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