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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
2,007
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
Trip was canceled. Did not leave country. Did not use plan.
Rebecca J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
my entire trip was canceled long before travel. I asked for a refund because of this. They refused, saying that Holland America didn't refund my deposit, using this as an excuse for denying a refund. HA did refund the deposit.
Typical insurance company.
mark e. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Gold
I have now used this company roughly six times, and each time I have found the staff to be courteous, clear, and conscientious in sifting through options to find the right policy for my wife and me: good work!
Mark M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
My mind was completely at ease knowing that my insurance would cover any unforeseen problem on my trip to Israel.
Anna T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
It was wonderful having peace of mind that we would be covered if needed.
Thankfully all was well. Healthy and safe.
I will certainly use your service again
Verneda S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
This plan was fine except for one thing. I wanted to extend my initial trip by one day at a cost of $550 over the initial trip. The quoted cost of insurance for this extra day exceeded $1000. This makes no sense from a company that otherwise would seem to have a solid reputation.
Larry R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Had a few things happen to me while traveling and everything that I said was not claimable because they were written as not covered by insurance. The contract is very vague so you don't know what your covered for.
Paul V. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I have been a customer of insuremytrip.com for more than a decade, they compare different rates with different insurance providers. I have mostly purchased insurance from Travelex through insuremytrip.com, here they act as a broker on behalf of different insurance providers. As a worldwide traveler I find that travel insurance is helpful when you travel internationally. Most of the time when I file a claim it is for medical assistance. Depending on where you go, the medical costs may be far less than here in the US. Unless you are seriously injured or ill and require hospitalization, it might be easier not to file a claim, especially in places where medical costs are extremely nominal even without local insurance. Unless you are admitted to the hospital you must pay out of pocket then file a claim for reimbursement. I have found this process oftentimes very cumbersome, as you have to fill out multiple pages of forms to submit a claim and be successfully reimbursed. At the same time, I do recommend those international travelers to definitely have the insurance, because in addition to medical assistance, it also helps with flight delay and loss of luggage etc. Review the Terms & Conditions carefully, as they may not cover storms that have already been announced or other exclusions. The insurance Only covers unforeseeable problems.
Taewoo L. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Well pleased with my insurance plan. Thank you.
Abe B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Comprehensive plan at a good price.
Nadia J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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