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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

To learn more, see the AXA Assistance USA Gold product page.

Customers rated the AXA Assistance USA Gold plan
4.49 out of 5
2,100
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
Fortunately didn't need to use the insurance so a bit hard to review. Given the coverage we asked for, the price seemed pretty excessive (but was comparable to others.)
Forrest P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Thank you for an affordable travel plan. Happy I didn't have to use it!
Sylvia R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Didn't need to file a claim but had piece of mind for a very expensive honeymoon that our trip was covered if we needed it.
Rachel M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I called Axa's emergency phone # for emergency medical assistance while on a trip to England. I'm a 68 year old man and thought I might have to leave my trip to come home early; I twisted my leg on a very active trip.
I was made to feel like I was trying to "game" the system when I called for help.  All I heard was how to file a claim.  Multiple times. I didn't want to file a claim, I needed medical assistance.
Once the rep understood what I really needed, an email was 'sent' to me.  The email never left their system (I confirmed, some sort of IT screw up). They have one job to do - help their traveling clients. As far as I'm concerned, they abrogated their contract with me.
There was no follow up on that email until I sent an upset note the day after i didn't receive it.
Axa did not know where I was; they thought I was in Turkey.

As far as I'm concerned, Axa Travel Guard is a scam.
Steven A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Our trip to Peru was cancelled because of the violence and destruction to the runways and transportation within the country. Our own country advised not to travel to this destination until the situation was safe. We were denied a refund and were only given a credit for future travel. I spent nearly $1,000.00 on the insurance. Even our travel agent in Peru gave us a 100% refund and I would use them again. I would not use this company and the travel agent even recommended Imsuremy trip. Extremely disappointed.
Frances W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
As we did not have to use really don’t have any feedback!
Margaret M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
We drove all round north and South Island of NZ.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Marcella K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
My daughter was diagnosed with a brain tumor a week before we were supposed to leave on our trip. I cancelled right away .
I filed my claim promptly.
I sent in all the paper work.
Every time I call I am told to wait 15 more days
Jeffrey T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
As they say, the proof is in the pudding. Thankfully I didn't have to file a claim.
Karen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Thank goodness we didn't have to file a claim.
Donna M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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