For a better experience, our site works best in Chrome, Firefox, & Edge.
Call us

Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited Hawaii rated the AXA Assistance USA Gold plan
4.17 out of 5
21
ratings and reviews
95%
recommended
Sort by
Showing
Cruise
Filed claim
AXA Assistance USA Gold
Didn’t have to use it but felt comfortable having it.
Judith B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
We were glad to have the protections of this plan, but even happier we did not need to use it.
Susan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 31,2017
AXA Assistance USA Gold
On our flight home our bags were delayed for 39 hours I filed a claim with AXA after reading through our plan and was told we would received a benefit up to $100 a day. In the paperwork for the Gold coverage I received for my trip, it does not explicitly state that coverage for a delayed bag is based upon incurred expenses. Not only is the wording in the policy misleading but so is the claim form and the representatives are uninformed. So if your bags are ever delayed for 39 long and inconvenient hours, make sure to go out and buy some things so you can get this benefit. We deiced to make the worst out of a bad situation and instead of heading upstate since we had no sneakers or bathing suits, we waited out the arrival of our luggage and decided to put our visit off a couple of days. We would have been better off buying new sneakers and bathing suits because our claim would have been approved. Apparently being flexible enough to change our plans but highly inconvenienced is not the right thing to do. In the past, we have used another company for our travel insurance so we will be going back to them since it is evident AXA interrupts their benefits so they don’t have to pay their customers when a problem exists.

The wording in the document is as follows:

BAGGAGE DELAY / BAGGAGE DELIVERY

We will pay You, up to the maximum shown on the Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 24 hours, while on a Covered Trip.

If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.

You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.
Allyson H. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
After researching, this was the most comprehensive plan for the price. I would insure through your company again. Happy I did not have to use it, but it gave me peace of mind while I was on my vacation.
Angela M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Good coverage options and best pricing.
Mary J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Trawick International
    (4.64)
  4. Medjet
    (4.66)
  5. Berkshire Hathaway Travel Protection
    (4.63)
  1. Berkshire Hathaway Travel Protection
    (4.52)
  2. GeoBlue
    (4.48)
  3. IMT Services
    (4.47)
  4. Travelex
    (4.46)
  5. John Hancock Insurance Agency, Inc.
    (4.39)