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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited New Zealand rated the AXA Assistance USA Gold plan
4.48 out of 5
47
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Nothing happened to me. So that good. Except I've got about $250. less than I have at the start and I didn't use any benefits. But what can ya do? I insured my trip and now I'm home safely. End of story.
Patricia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Phone contact Kathy was very helpful in selecting a plan. Thankfully I did not have to file claim.
Annette Mary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 05,2017
AXA Assistance USA Gold
It was good to know that, if we needed to use our plan, it was there. Overseas trips can be stressful enough when all goes well. If an unfortunate event occurs, it can be disastrous. We will keep this in mind for future trips.
Thomas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
The trip included a
tour
AXA Assistance USA Gold
This plan gave me such peace of mind. I wasn't sure, at first, whether or not to even purchase trip insurance. But when I realized how affordable it was, and how easy it was to settle a claim. I knew I had to buy it. I will do so, from AXA, for every trip I take, from now on.
Dan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Feb 27,2017
The trip included a
cruise
AXA Assistance USA Gold
We purchased this policy to cover unlikely weather events that would prevent our adventure cruise from operating, per the recommendation of the adventure cruise company as they would not reimburse under those circumstances. A category 5 tropical storm (hurricane) then occurred damaging the ship irreparably preventing us from going on this cruise. This event was clearly covered in our policy, yet AXA denied our claim, denied 2 appeals, then advised us to take our issue to our state insurance commissioners office. We did that and eventually received compensation. This took over 4 months from when our claim was filed. While we received prompt and courteous response from the customer service reps, we were repeatedly denied direct access to any of the adjusters who denied our claim to have them explain their reasons, which changed with every denial. This process was very stressful as we were to loose $7500 in what was so clearly covered by the policy. This is the first time we have filed a travel insurance claim so we don't know if all insurers are like this or just AXA. However, we believe most customers would not go this far to be reimbursed and insurance companies know this.
Mary R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. Based on your review, it appears you took the steps that we would have recommended, but we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 25,2016
The trip included a
tour
AXA Assistance USA Gold
I fell in New Zealand and had a large bruise on my leg. The international telephone number was not working so I could not ask about special accommodations on my flight home.
Gordon H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
I didn't need to use the plan at all, thank heavens. I did feel secure knowing it was there.
Elizabeth H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 29,2016
The trip included a
tour
AXA Assistance USA Gold
I purchased an AXA Assistance USA Gold Plan for a 2 week trip to New Zealand for myself and my husband. Unfortunately we had to cancel about 6 weeks before the trip due to a medical problem. I was worried that AXA would make me jump through hoops to get our refund for trip expenses but that was definitely not the case. The AXA claims specialists were professional and helpful. I submitted the paperwork that was necessary and got notification of acceptance for the claim and a check very quickly. I will use AXA in the future.
Hector A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and hope that you are able to reschedule soon. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Feb 25,2016
The trip included a
cruise
AXA Assistance USA Gold
I didn't use my coverage, but the price was good for the coverage provided.
Craig D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We look forward to providing travel protection for all of your future endeavors!
    Feb 17,2016
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We are delighted to know you’re happy with your purchase. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Feb 17,2016
The trip included a
tour
AXA Assistance USA Gold
Since we had no claim, as usual, it is hard to evaluate how the service is if we ever do have a claim. One must always read the fine print in policies, though, as even "Cancel For Any Reason" may not mean that.

We have used Insure My Trip many times.
William G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate your business. We advise customers to read the terms and conditions of the policy they are interested in prior to purchasing. The description of coverage for each plan can be accessed at several points during the quoting and buying process on our website. If you have any questions regarding policy language, please call us at 800-487-4722 so that our representatives can help provide clarification. We want customers to have a clear understanding of what the polices cover and how they work.

    Trip Cancellation reimburses 100% of the pre-paid and nonrefundable trip cost insured on the policy if the trip is cancelled for a listed covered reason.

    Cancel For Any Reason is an optional benefit which can be purchased in addition to Trip Cancellation. If the eligibility requirements are met, the benefit is selected and paid for, the customer can cancel their covered trip for any reason. Any reason does mean any reason.

    Cancel For Any Reason benefit reimburses between 50%-75% of the pre-paid and nonrefundable trip cost depending on the policy.

    In general, Cancel For Any Reason is applicable if:

    1) the policy is purchased with the benefit included within 10-30 days after making the initial trip payment (time frame depends upon specific policy)

    2) the full cost of all non-refundable prepaid travel arrangements in insured on the policy

    3) the trip is cancelled at-least 2 days prior to the Scheduled Departure Date.

    Please let us know if you have any questions. Our representatives are available 7 days a week by calling 800-487-4722.
    .
    Nov 25,2015
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs. We hope you will consider us again for future travel.
    Dec 02,2015
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