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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited Spain rated the AXA Assistance USA Gold plan
4.50 out of 5
64
ratings and reviews
95%
recommended
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Filed claim
AXA Assistance USA Gold
Had a few things happen to me while traveling and everything that I said was not claimable because they were written as not covered by insurance. The contract is very vague so you don't know what your covered for.
Paul V. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We submitted a straightforward Trip Delay claim, fully documented, and received the full amount we requested, as indeed we should have, but what we found outstanding about this situation was the speed with which AXA processed our claim, all within just a bit over a month.
Albert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Thankfully, I had no reason to use the plan while in Europe, and this complete coverage gave me great peace of mind as we traveled.
Patricia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Didn’t need to file a claim this trip, but did LAST trip and service was excellent.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
We had to cancel our trip due to medical issue. It took them a little over thirty days to review claim and then request additional information/documentation. When I emailed twice for an explanation of why this was needed, I never received a response. I did procure the documentation requested anyway and submitted. We finally received a refund of all of our trip related expenses almost 2 months after submitting claim. So we were made whole, but customer service was wanting.
Mary c. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.
    Oct 25,2017
The trip included a
cruise
AXA Assistance USA Gold
We didn't need to use it, so I cannot say if the coverage was adequate. BUT, it did allow us to feel more comfortable in that we would be protected if we did need to cancel. It was very expensive, though.
Philip Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip. Feel free to call in to discuss your insurance needs to make sure you're getting the best insurance coverage at the price point you are looking for. We look forward to providing travel protection for all of your future endeavors!
    Oct 24,2017
The trip included a
tour
AXA Assistance USA Gold
We have traveled extensively (cycling and hiking) since retirement 18 years ago and never purchased travel insurance in the past. However for this 7 week trip to Spain and the Netherlands which included 2 weeks (200+ miles) of cycling plus our ages (72 and 79) plus concerns about family health plus increased terrorist potential we decided it would be a good idea for this trip to get both trip protection and medical coverage. Though we did not need to use the coverage, happily, it provided peace of mind. Particularly when the Barcelona incident occurred a week before leaving and one of the cycling trips was more difficult than anticipated causing others to fall and injure themselves.
Diane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Congrats on a successful cycling trip! Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 16,2017
The trip included a
tour
AXA Assistance USA Gold
Since I never called for services under the plan I am not capable of commenting on the performance of the plan in a real situation. However, I did realize great comfort knowing the plan was there!
David H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 10,2017
The trip included a
cruise
AXA Assistance USA Gold
No issues with the service.
William R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Aug 21,2017
The trip included a
tour
AXA Assistance USA Gold
Did not have to use the plan.
Alexis W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 14,2016
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