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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited the U.S. Virgin Islands rated the AXA Assistance USA Gold plan
4.38 out of 5
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Filed claim
The trip included a
AXA Assistance USA Gold
fortunately we did not have to file a claim for this trip, but I would definitely utilize AXA gold if I were planning another expensive trip. We have had to cancel several trips over the past year, but this was the first one where we had a significant upfront non refundable deposit which we needed to protect, just in case we had more medical issues with my wife.
Elmer L. would recommend this plan to a friend or relative.
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    We are delighted to know you’re happy with your purchase. Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 15,2017
AXA Assistance USA Gold
Filed the claim immediately upon the return of the trip for a delay at the beginning of the trip. From time of filing claim until received reimbursement it took, 62 days. All of the information was provided at the time of the claim. No additional information was requested. Movement on the claim only happened when I contacted AXA. Originally said that the review would be completed in 30 days (actually took 35 after I contacted on day 32). The claim was approved and instructed that the check would be received in 10-15 business days. On day 16 contacted AXA, and it took another 10 business days to have the check processed and received. Again, this only occurred after I contacted AXA and it took at least 4 more calls before they processed the check.
Charles O. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Thank you for taking the time to provide a review of your purchase. An internal review of your claim’s experience will be being conducted to identify the delays. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.
    May 25,2017
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