Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
Had air delay of over 30 hours on 2nd flight home from Iceland. Had to get motel for the night, 2 meals and 1 extra day for parking at airport. Requested claim form from Insurance and it came promptly by email. Did require documentation of trip payment, insurance payment , reason for flight delay from airline and receipts which I sent by mail. Did receive compensation promptly. This was the first time I ever claimed on travel insurance. The funny thing was I bought the insurance, filled out forms, sent documentation and the checks came in my husbands name. He did share with me!
Kathryn B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Called customer care to have clarity on coverage after an airline delay and they could not help. Pitiful.
David V. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
USA Gold plan provided peace of mind. Coverage was good for an adventure trip to Africa. I'm fortunate none of us had to make a claim.
Janiine B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Fortunately didn't need to use the insurance so a bit hard to review. Given the coverage we asked for, the price seemed pretty excessive (but was comparable to others.)
Forrest P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thank you for an affordable travel plan. Happy I didn't have to use it!
Sylvia R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Didn't need to file a claim but had piece of mind for a very expensive honeymoon that our trip was covered if we needed it.
Rachel M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I called Axa's emergency phone # for emergency medical assistance while on a trip to England. I'm a 68 year old man and thought I might have to leave my trip to come home early; I twisted my leg on a very active trip.
I was made to feel like I was trying to "game" the system when I called for help. All I heard was how to file a claim. Multiple times. I didn't want to file a claim, I needed medical assistance.
Once the rep understood what I really needed, an email was 'sent' to me. The email never left their system (I confirmed, some sort of IT screw up). They have one job to do - help their traveling clients. As far as I'm concerned, they abrogated their contract with me.
There was no follow up on that email until I sent an upset note the day after i didn't receive it.
Axa did not know where I was; they thought I was in Turkey.
As far as I'm concerned, Axa Travel Guard is a scam.
I was made to feel like I was trying to "game" the system when I called for help. All I heard was how to file a claim. Multiple times. I didn't want to file a claim, I needed medical assistance.
Once the rep understood what I really needed, an email was 'sent' to me. The email never left their system (I confirmed, some sort of IT screw up). They have one job to do - help their traveling clients. As far as I'm concerned, they abrogated their contract with me.
There was no follow up on that email until I sent an upset note the day after i didn't receive it.
Axa did not know where I was; they thought I was in Turkey.
As far as I'm concerned, Axa Travel Guard is a scam.
Steven A. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
Our trip to Peru was cancelled because of the violence and destruction to the runways and transportation within the country. Our own country advised not to travel to this destination until the situation was safe. We were denied a refund and were only given a credit for future travel. I spent nearly $1,000.00 on the insurance. Even our travel agent in Peru gave us a 100% refund and I would use them again. I would not use this company and the travel agent even recommended Imsuremy trip. Extremely disappointed.
Frances W. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
As we did not have to use really don’t have any feedback!
Margaret M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
We drove all round north and South Island of NZ.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Fortunately we didnt need to use it, but it felt comforting that we had coverage if something did happen.
Marcella K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful