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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
2,007
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Since I never called for services under the plan I am not capable of commenting on the performance of the plan in a real situation. However, I did realize great comfort knowing the plan was there!
David H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 10,2017
The trip included a
tour
AXA Assistance USA Gold
Had no problems on my trip to arctic Alaska; was concerned when almost weathered in at Kaktovic, Alaska; worried if AXA would cover the additional lodging costs which are substantial in an outpost village like Kaktovic. Luckily, we were able to fly out later in the day on the last flight out. So with no claims were made, tough to review.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
No news is good news. Another great vacation without incident but very happy to know you would have our back if we did.
Nancy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
Thankfully we did not need to use the plan insurance but it was good to know we were covered in any emergency.
Jeanne P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
I feel it is a good plan but the price point is high
Janet S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
Bought a good plan for cancellation for any reason with one of the more reasonable prices (sort of), did not have to use it. Found their Emailed package and instructions very clear and easy to use.
Leigh H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination, even when you don't have to use it.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
had to cancel my flight due to illness of step-father and was reimbursed quickly and fully. Very pleased.
leann d. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! Sorry to hear about your step fathers illness. However, we are glad to know you’re happy with your purchase and had a worry free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Oct 02,2017
AXA Assistance USA Gold
Although I did not need to submit a claim, the process and administrative support was thorough and efficient.
Bonnie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
The trip included a
cruise
AXA Assistance USA Gold
Unfortunately we were unable to take this trip so the insurance helped to reduce the cost of cancellation.
Jeffrey B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Oct 02,2017
AXA Assistance USA Gold
Maybe would recommend AXA. We had a huge claim with them almost two years ago and it isn't completely resolved yet and is being turned over to Collections in Australia.
We call and call and write emails and the hospital there has tried as well. AXA doesn't answer anyone...only ever has more forms and questions. This time no claims. Last time a nightmare.
Gordon S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase and claims experience. Feel free to call us so we may assist you in understanding the details around your claim and communication we have had with this hospital.
    Oct 02,2017
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