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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
2,007
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
It is how much risk anyone wants and they have to make that decision for themselves.
Del R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 11,2017
The trip included a
tour
AXA Assistance USA Gold
This plan provided peace of mind for an adventurous vacation.
Jane B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 11,2017
The trip included a
tour
AXA Assistance USA Gold
Price was fair for the coverage. Fortunately we didn't have to file a claim so I can't rate the actual claim service.
Ronald H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 11,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
I was a little uneasy about how trip interruption coverage would work. We had a risk of a connection getting missed, but it still seemed to be the best out there. Bottom line, we didn't need to use it but was glad to have glad it.
Gail E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 11,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
This plan gave us peace of mind at a great rate.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 05,2017
The trip included a
tour
AXA Assistance USA Gold
They covered our prepaid hotel cost up to the plan limit due to our delayed flight. They requested one more documents with their claim form than their rep told me to collect when I contacted them during the delay, but I had this. They confirmed receipt of our claim and said it would be processed within one month. I did not hear back until I contacted them after a month. I have now received a confirm that the claim will be paid within 10 - 15 business days.
Martin R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We apologize for any delays you experienced during the claim’s process. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 05,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
While the plan covered what was needed the reimbursement for claims was very slow.
Jeffrey B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jun 23,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
Traveled without worries knowing I was well covered for whatever. Glad I didn't need it.
Ellen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 23,2017
The trip included a
cruise
AXA Assistance USA Gold
I felt secure with having travel insurance. As a senior citizen, I felt the cost was high, but not quite as high as with the travel group I went with. I will take the time now to contact other options to compare this insurance as I think I probably was double covered.
Gloria S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with the purchase price. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs. We hope you will consider AXA Assistance USA for future travels.
    Jun 21,2017
The trip included a
tour
AXA Assistance USA Gold
I didn't need to use the insurance so can't comment on how the company responds to claims. It was good knowing we had backup in case something went wrong on the trip.
Daniel W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 20,2017
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