Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
tour
AXA Assistance USA
Gold
Thankfully we did not need to use the plan insurance but it was good to know we were covered in any emergency.
Jeanne P. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I feel it is a good plan but the price point is high
Janet S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
Bought a good plan for cancellation for any reason with one of the more reasonable prices (sort of), did not have to use it. Found their Emailed package and instructions very clear and easy to use.
Leigh H. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination, even when you don't have to use it.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
had to cancel my flight due to illness of step-father and was reimbursed quickly and fully. Very pleased.
leann d. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! Sorry to hear about your step fathers illness. However, we are glad to know you’re happy with your purchase and had a worry free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Oct 02,2017
AXA Assistance USA
Gold
Although I did not need to submit a claim, the process and administrative support was thorough and efficient.
Bonnie S. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Oct 02,2017
The trip included a
cruise
AXA Assistance USA
Gold
Unfortunately we were unable to take this trip so the insurance helped to reduce the cost of cancellation.
Jeffrey B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 02,2017
AXA Assistance USA
Gold
Maybe would recommend AXA. We had a huge claim with them almost two years ago and it isn't completely resolved yet and is being turned over to Collections in Australia.
We call and call and write emails and the hospital there has tried as well. AXA doesn't answer anyone...only ever has more forms and questions. This time no claims. Last time a nightmare.
We call and call and write emails and the hospital there has tried as well. AXA doesn't answer anyone...only ever has more forms and questions. This time no claims. Last time a nightmare.
Gordon S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase and claims experience. Feel free to call us so we may assist you in understanding the details around your claim and communication we have had with this hospital.Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
The coverage was great. I didn't use the plan for my trip but was comfortable knowing it was there.
Alexia P. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
AXA Assistance USA
Gold
Originally, the trip I was purchasing had an optional rider for trip insurance that offered less coverage than my AXA plan for a more expensive rate. After research, I found AXA. I worked a customer service rep to find the right plan for me. I was able to get excellent coverage for a fantastic rate. Then, when everything went wrong with the trip, the reps I spoke to in my attempt to file my multiple claims were amazing! They went out of their way to help me in the process and direct me in the documentation gathering phase. Although the claim process took about a month, the claim was handling fairly with a lot of assistance. I will ALWAYS use AXA for my future insurance needs.
AMy K. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and felt supported during your claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Oct 02,2017
AXA Assistance USA
Gold
I had to cancel my trip due to hurricane Matthew. AXA quickly and efficiently processed my claim and refunded all appropriate expenses.
Tristan L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Andrew Ostrander
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 02,2017
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.