Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately, we did not have to use this insurance. I did find it rather expensive, although I suppose if we had had to use it and it had performed as promised I would not have been concerned about the cost. Of course, like all insurance companies it is all about profit and not necessarily a real service, so it is important to keep that in mind.
Susan Z. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Jun 12,2017
AXA Assistance USA
Gold
We fortunately had no issues on our travel, so I cannot say much about this plan. But it was good to know we were insured.
Alec P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 08,2017
The trip included a
tour
AXA Assistance USA
Gold
Didn't need the services, but I appreciated having the peace of mind.
Norman D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 08,2017
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, Did not need to use, so cannot really evaluate. Bought because the price seemed right.
Sharon S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 05,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
This plan provide us a good balance of cost and coverage. However, we did not experience any event that would cause us to file a claim. It was significantly lower in price than the insurance the tour company offered. Insuremytrip makes it easy to compare and purchase insurance.
Richard K. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 01,2017
The trip included a
tour
AXA Assistance USA
Gold
Can't review since we didn't need to use it, but glad to know it was there, especially since our flight home had to be re-scheduled and we might have had additional expenses (but thankfully did not).
Susan R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 30,2017
AXA Assistance USA
Gold
I took the AXA Assistance USA Gold plan because it had a "cancel for any reason" rider. Usually I would not book trip insurance to London, but because my brother-in-law's father had just died I figured it wouldn't hurt. Of course I didn't need it, but it was nice to know that I had it.
Barbara P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.May 30,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Fortunately, we did not have to utilize our insurance so I can not speak to the issue.
Trudy R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 30,2017
AXA Assistance USA
Gold
Filed the claim immediately upon the return of the trip for a delay at the beginning of the trip. From time of filing claim until received reimbursement it took, 62 days. All of the information was provided at the time of the claim. No additional information was requested. Movement on the claim only happened when I contacted AXA. Originally said that the review would be completed in 30 days (actually took 35 after I contacted on day 32). The claim was approved and instructed that the check would be received in 10-15 business days. On day 16 contacted AXA, and it took another 10 business days to have the check processed and received. Again, this only occurred after I contacted AXA and it took at least 4 more calls before they processed the check.
Charles O. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. An internal review of your claim’s experience will be being conducted to identify the delays. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.May 25,2017
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately we did not need it, but I felt better knowing it was in place.
Fred A. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 23,2017