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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
2,027
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
Received an email about 10 days prior to our departure reminding us of our policy coverage, other things to remember,
Reminding us to bring a copy of the policy as I recall-- it was a helpful reminder-- I've never gotten an email like that before from s travel insurance company-- very thoughtful and a great idea!!
Thank you-/ I'll use your products again!
Gary G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Failed to provide coverage for a verifiable accident and early trip termination.
Maurice M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
No claims filed. The customer service rep was good when I was making a choice.
Carol C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
The 26 hours baggage delay claim was declined for the reasons that we did not buy any cloth or shoes during this delay, even we had to wear the same cloth for more than 2 days during delay.
Not happy, they treated our claim with no sympathy.
DMITRY M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
We did not have occasion to file a claim for this trip.
ARTHUR B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Expensive but best available.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Fortunately, we did to have to use it, so all is good.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Didn't need to use it but it was great to know we were covered if necessary.
Richard J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    AXA Assistance USA is glad to have brought some peace of mind to your travel. Please think of us for all your future travel endeavors!
    Oct 03,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
The plan was well established, staff were GREAT!!!
Nadereh Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review. At AXA Assistance USA we appreciate the opportunity to provide you travel protection. Please think of us for all of your future travel needs.
    Oct 03,2016
AXA Assistance USA Gold
We did not need to file a clam but there was a point that we thought that we would. I am glad we purchased the plan as it gave us more options and less stress when we were needing to make some decisions.
Allen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Travel protection can provide peace of mind letting you focus on your trip. AXA Assistance USA is glad to provide that protection and look forward to supporting all your future travel insurance needs.
    Oct 02,2016
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