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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

To learn more, see the AXA Assistance USA Gold product page.

Customers rated the AXA Assistance USA Gold plan
4.49 out of 5
2,104
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
happy to say we didn't need it...... so I can't really tell how "good" the plan is or how "good" your service is!!
Leslie R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 03,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
As I was fortunate to never have an occasion to use this plan. I do not feel I could write an appropriate review.
Jonathan W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are delighted to know you were fortunate enough have a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 03,2016
The trip included a
tour
AXA Assistance USA Gold
The plan seems reasonable but then I didn't have to put it to the test by using it (fortunately).
Dennis R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 03,2016
The trip included a
tour
AXA Assistance USA Gold
I did not need to file a claim, so I cannot comment on how this plan would handle claims.
Lynn F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
cruise
AXA Assistance USA Gold
I purchase a plan every year for our vacation through insuremytrip, but never leave a review, since you can only rate a company IF something goes wrong. Well, this year it did, and I must say that I was extremely happy with AXA and the service they provided. They contacted me overseas as soon as they found out I was ill, and started the paperwork to arrange direct payment to the hospital where I was. Unfortunately, since it was the weekend, and with the time difference, their approval did not arrive before I left the hospital on a Sunday afternoon, so I had to pay for the charges with my credit card. I filed my claim upon my return, and I did make sure it was complete with copies of all receipts and medical information. I received my payment in full within 2 weeks, well ahead of their 30 day window. I guess I was glad I got a "gold" plan where the plan is the primary payer for medical bills, and not secondary, or I would have had to wait to file a claim with my own insurance company...and they are slower than molasses on a winter's day. Also, some of the AXA reps, such as Victoria, were terrific, and gave excellent service, even while I was stuck in an overseas hospital. All in all, they came through when I needed them, and that is the true measure of any plan to purchase (ALL companies take your premiums with no problems, but will they pay when you have an issue???). I have always purchased through insuremytrip, but now I will also ensure that I always purchase an AXA gold plan, because of the excellent processing of my claim. I recommend them wholeheartedly.
Bernard B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
tour
AXA Assistance USA Gold
I had the plan; looked good; and never used it! Good for me...but I can offer no real feedback on the plan or the company! Using the plan would have really revealed how good the coverage was and how the company would respond to a claim.
Jan P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
cruise
AXA Assistance USA Gold
Travel insurance like any insurance is just one of life's cynical gambles. They're betting you won't need it; you're betting (sort of) that you will. Fortunately, we didn't need it, so I can't say whether this specific policy is a good one.
George Y. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
It was a comfort to know I had protection. I would recommend to others.
Joyce B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Since I had no occasion to use the insurance, I can't really rate it.
Phyllis A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
On 9/16/2016 I have arrived in Delhi airport, India only to find out that my luggage was not transferred from KLM to Jet Airlines in Amsterdam. After 3 hours of administrative hassle I finally opened the missing luggage claim with Jetair. My flight to Katmandu was departing next morning. An original plan was just to stay in the terminal and use the sleeping lounge. I had a single entry visa for India that I planned to utilize on the way back to stay in resort in Kerala. At about 2 a.m. completely exhausted, I opted to take a shower and catch on sleep in the Transit Hotel in International terminal 3. As this was a transit hotel technically I have not entered India.

Next morning I have connected to my flight to Katmandu. On the way back on September 26th I have proceeded to an airport to board 9:50 am flight from Katmandu to Delhi to connect to my final location in Kerala, TRV. I had non-refundable 4 days paid resort fee of 527 euro or $527.00

I was shocked to learn that my single entry visa was used up when Transit hotel took my passport for the registration and stamped it with airport authorities. Which I was not aware about. Since I had to apply for emergency visa to India, the earlies available departure was on October 1st, 2016. Just in time to connect to my flight back to US. This caused a trip interruption of 4 days, loss of the resort fee of $527.00 and unused Jet Air cancelled itinerary of about $450.00. I called AXA and advised them on the situation. The representative assured me that because of the unforeseen circumstance this will fall under the trip interruption. I am sure they retain the phone records. I have filed the claim with all supporting documentation and cover letter. The claim was denied because this particular circumstance is not listed under covered events. However it is also not specifically excluded. I bought the policy in a spirit that it will cover me in the UNFORESEEN events, which my situation clearly falls under. At this point I have open the case with the CA Department of Insurance and will proceed with the legal actions against this company unless my claim is reconsidered. I have travelled to 54 countries and always bought insurance coverage. I do not recommend this company
Olga P. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. AXA Assistance USA has issued the following response:

    "We appreciate the feedback you have provided. We understand your disappointment and are sorry to learn you aren’t completely satisfied with your purchase. Unfortunately, the trip interruption benefit is only payable under the reasons specifically defined in your policy. In the future, you may call us so we may assist you in clarifying policy benefits prior to purchasing. We sincerely hope you will consider us again for future travels."
    Dec 09,2016
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