Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
AXA Assistance USA
Gold
Had a few things happen to me while traveling and everything that I said was not claimable because they were written as not covered by insurance. The contract is very vague so you don't know what your covered for.
Paul V. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I have been a customer of insuremytrip.com for more than a decade, they compare different rates with different insurance providers. I have mostly purchased insurance from Travelex through insuremytrip.com, here they act as a broker on behalf of different insurance providers. As a worldwide traveler I find that travel insurance is helpful when you travel internationally. Most of the time when I file a claim it is for medical assistance. Depending on where you go, the medical costs may be far less than here in the US. Unless you are seriously injured or ill and require hospitalization, it might be easier not to file a claim, especially in places where medical costs are extremely nominal even without local insurance. Unless you are admitted to the hospital you must pay out of pocket then file a claim for reimbursement. I have found this process oftentimes very cumbersome, as you have to fill out multiple pages of forms to submit a claim and be successfully reimbursed. At the same time, I do recommend those international travelers to definitely have the insurance, because in addition to medical assistance, it also helps with flight delay and loss of luggage etc. Review the Terms & Conditions carefully, as they may not cover storms that have already been announced or other exclusions. The insurance Only covers unforeseeable problems.
Taewoo L. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
AXA Assistance USA
Gold
Well pleased with my insurance plan. Thank you.
Abe B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Comprehensive plan at a good price.
Nadia J. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Didn’t have to use it but felt comfortable having it.
Judith B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Easy to find a good policy at a good price. Glad we didn't have to use it.
John G. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Have Lucy saved in my phone whenever we take a trip i call and she always gives me a thorough review of plans
Will always utilize AXA Assistance
Thank you!
Will always utilize AXA Assistance
Thank you!
Brady M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AXA Assistance USA
Gold
when you call they act like it’s a problem they want to tell you how many times you called l wouldn’t call if my issue was resolved in a timely manner each time I’ve called my claim is being processed I sent over supporting paper work 11/18 was told on 11/25 additional documents were needed they didn’t tell me I figured it out myself and allow 15 days for processing they really mean allow 30 days for processing when a person has a surgery what more needs to be discussed give them a refund it’s already nerve racking enough you didn’t take 30 days to receive my money oh and the customer service rep Andrew is terrible no type of customer service or compassion you are clearly in the wrong field sir never again will I use this company and will tell all my friends and members of my travel group the same
Ashley M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
AXA Assistance USA
Gold
This plan exceeded my expectations. The coverage was transparent and a great value. We unfortunately had to file a claim and it was processed efficiently and timely. Highly recommend!
Matthew B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would
recommend this plan to a friend or relative.
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have processed your claim and mailed your claim check on 12/11/19. If you have further questions related to your claim, our claims service center is happy to answer them for you. You can reach us Monday - Friday from 8:30am – 5pm ET at 1-888-957-5015. We hope you will consider us again for future travel."