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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
2,027
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
I faxed my claim on July 22 and received approval on August 8, 2016 which I thought was pretty quickly. I didn't receive my payment until August 29. It took 21 days from the approval. That seems a little long to me. The letter said I'd get payment within 10-15 business days. That's exactly what it was but seems like after it's approved, the check should be processed immediately. Also, I didn't get payment for the extra night I had to stay in Capetown because of my friend's illness. Maybe all insurance policies are like that, don't know. But did receive reimbursement for the night I missed at Kruger, so I guess that was fair. The entire process took 5 1/2 weeks.....2 1/2 weeks for approval and 3 weeks to get the check. I think that process could be cut down and should be cut down.
Sharon W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products including speed and efficiency of adjudication. For check payments the US mail also may affect timeliness and we are looking at ways to mitigate. We hope you will consider us again for future travel.
    Sep 07,2016
The trip included a
tour
AXA Assistance USA Gold
Very fast, convenient, and helpful staff.
Drewey M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your service experience. We look forward to providing travel protection for all of your future endeavors!
    Sep 13,2016
AXA Assistance USA Gold
I just find coverage too expensive based on age.
Timoteo G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review.

    Comprehensive Coverage plan premiums are calculated based on age of travelers, trip cost and length of trip. In some plans, destination may also affect the premium. You did choose the least expensive of our Comprehensive plans, so the policy premium was only 6.3% of your total trip cost.

    Your comments on price is a frequent complaint. Nevertheless we do not expect any decrease in rates in the foreseeable future.
    Sep 20,2016
AXA Assistance USA Gold
My claim was processed exactly as stated in the policy.
RITA H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Reply: Thank you for the kind review! We are delighted to know you’re happy with your purchase and and claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Sep 01,2016
AXA Assistance USA Gold
They pai exactly as the policy stated. I would definitely use them again.
Thomas A. H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Reply: Thank you for the kind review! We are delighted to know you’re happy with your purchase and claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Sep 01,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Luckily, did not have to use it but had the confidence I we were covered
Gail E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Sep 01,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Easy to find what you want. The price was good. Didn't have to use it which is what you really want to happen.
Charles V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Aug 30,2016
AXA Assistance USA Gold
The plan details seemed good. I am thankful that did not have to test any of the provisions; consequently/ I cannot attest to the responsiveness of the insurer.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Sep 13,2016
The trip included a
cruise
AXA Assistance USA Gold
Appreciate the emails as the trip approached with useful reminders.
Geralin C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Aug 25,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
I was fortunate that I didn't need to use the plan. I felt assured, however, that I was protected.
Wynne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
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