Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
The purchase was easy through insuremytrip.com. The response from AXA was fast and provided the necessary travel forms.
No claim, fortunately, so I cannot review that aspect of the company.
No claim, fortunately, so I cannot review that aspect of the company.
paula r. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Received my check to settle my claim. I am being paid in full for my out-of-pocket medical costs with no deductible as the policy states. Great policy. AXA was quick to process claim and was in communication with us.
Norman M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan is only valuable for catastrophic medical, since the cancelled flights and hotel rooms appear to not be covered since there was a bombing within a month of our trip, and we did not know to book the travel plan within 10 days of original booking. With war/acts of war, our trip to Istanbul was non refundable, so the plan was worthless to us. Going forward, I would do medical and not trip insurance. We are trying to get our money back, but not much help via AXA.
Sher P. would
recommend this plan to a friend or relative.
-
-
Carol
Please call us at 800-487-4722 and speak to any of our representatives who would be happy to assist you.Jul 28,2016
The trip included a
cruise
AXA Assistance USA
Gold
We had lost luggage for 10 days. Turns out that they like to collect premiums but don't really like to pay claims.
Allan L. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your comment.
Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.
Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.Aug 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thank goodness we didn't need to use it.
Deborah M. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
This is a good company. I had a big claim on a previous trip, same AXA Gold plan, and as a consequence I will be loyal to them.
Douglas M. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Too expensive for what it covers.
Charles P. would
recommend this plan to a friend or relative.
-
Zac
Thank you for taking the time to provide us with your feedback. Travel insurance premiums are based upon the following factors: the length of your trip, the cost of your trip, and the ages of the travelers. Typically, the premium for a travel insurance premium is anywhere from 4-10% of the trip cost. With your total trip cost being 8,875 USD and your policy cost being 779 USD, you fall within this realm. For future purchases, it may be helpful to contact our office at 800-487-4722 where a licensed representative would be happy to review the available options with you and provide assistance finding the most economically efficient plan for your travels. We are open Monday-Friday from 7am EST until 12am EST and Saturday-Sunday from 9am EST until 9 pm EST.Jul 28,2016
AXA Assistance USA
Gold
Since I was lucky enough not to have to file a claim, I am unable to fully rate the coverage. I expect that I would have been satisfied due to previous reviews.
JOAN F. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I'm very happy with AXA. The TSA broke my $125 sun glasses when checking in my bag. I was hoping this would be covered by AXA; but it wasn't. Too bad for me.
Nancy M. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I had to use my luggage delay coverage. After following the instructions for filing the claim I was kept informed and received the check within the specified time without hassle.
Rosalyn A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Unfortunately, you purchased this policy on July 2nd for a terrorist attack that occurred at the Budapest Airport on June 28th. In order for this event to have been covered under your AXA policy, the terrorist incident should have occurred after you purchased the policy.
We certainly understand your frustration upon finding that you had no coverage. Perhaps in the future, you will consider calling InsureMyTrip for quotes immediately after making your Initial Trip Payment to ensure that your policy includes coverage for future events.