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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers rated the AXA Assistance USA Gold plan
4.50 out of 5
1,992
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
No experience using the plan but it has unreasonable notification requirements given an emergency situation where you cannot wait around for approval but must act immediately. Also has restrictions which are not immediately obvious.
John H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy.

    Travel insurance plans will all have "exclusions and limitations" which may affect your coverage. Some policy terms and conditions are also state-specific. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Jun 28,2018
The trip included a
tour
AXA Assistance USA Gold
Didn’t need it but the security it provides is essential to any travel.
Valerie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
My husband and I planned a fabulous cruise that was to leave from Lisbon Portugal and end in Amsterdam with a hotel stay there for 4 nights. As we always do at the senior stage of life, we purchased insurance from "insuremytrip". I love that I can compare different plans for coverage & cost to help make a decision. We also chose the "cancel for any reason" addition to the policy. This is the first time I have ever had to make a claim on insurance, but we decided to cancel just before the final payment came due and I submitted a claim. Within about a month, we had a check for the 75% maximum reimbursement based on the terms of the plan. We were very satisfied!
Barbara G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Thankfully, I had no reason to use the plan while in Europe, and this complete coverage gave me great peace of mind as we traveled.
Patricia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Seamless and needed no claim. Good service
Jill L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Glad we had insurance, but even happier we didn't have a claim.
Ross G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I have used AXA on several occasions without having to make a claim, but on this occasion i fell ill while on a trip to China and had to get treatment.. i made a claim and it was dealt with efficiently and fully.. I will continue using AXA in the future.
Well worth having the insurance !
Frank S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately, I did not have to file a claim as my trip went as planned. I would like to say that when purchasing, the agent listened carefully, asked pertinent questions, and quickly determined which plan was best for my proposed trip, and I was able to rest easy knowing I was covered in case things went wrong.
Susan Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
So glad I bought this coverage. My trip was a fully-supported bicycle ride across the US.

One person had a serious crash and two-day hospital stay. Another had a serious medical issue.

Prior to the start of the trip, another person had to drop out. He lost the entire cost of his trip (around $10,000). This coverage would have given a partial refund to him. It would also have provided medical assistance/transportation costs to the crash victim.

This plan was reasonably priced and provided great coverage. So glad I bought the coverage.
Brian R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I have used the Insure My Trip website to buy travel insurance for several trips. It is easy to use. Multiple options at various levels of coverage are suggested. The prices are more reasonable than the policies offered through the travel companies that I use. So far, I have not had to file a claim, so I have no comment in that area. I have selected policies from AXA several times. AXA offers a good range of coverage options.
Mystan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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