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Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rated the AXA Assistance USA Platinum plan
4.40 out of 5
402
ratings and reviews
94%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
I didn't need to use the insurance, but certainly felt better knowing that I had it if neeeded.
Louzana K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Trip was cancelled so I didn't need this - and had no way of knowing how to cancel so I wouldn't be charged.
Jennifer G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your feedback. We apologize for any difficulties you may have experienced with the cancelation of your trip. AXA's customer service center is available to you every day of the week from 9am – 8pm ET to answer any questions you might have regarding your trip cancellation benefits. You can reach them at 1-855-327-1441.
    Jul 17,2019
The trip included a
cruise
tour
AXA Assistance USA Platinum
When you call for advice, reps are pleasant, well trained and very helpful.
Annette Ethal H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
I did not have to file a claim but appreciated the peace of mind brought by having the insurance - it was for our son, who was traveling in the Dominical Republic with friends, and it was just reassuring to have the insurance.
Joseph D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
I thought the plan was good but when I found out that I paid almost $90 for a 10 day trip and my bag got lost on the way back, I called and they told me that delayed baggage coverage was only for the way there which I obviously didn't know before. The customer service rep for AXA wasn't very friendly about it either. Luckily my bag turned up and I didn't need to make a claim. But I already paid for another policy for AXA for my next trip in October (previously paid for) so I probably won't use that company next year when I travel or I will read the fine print and pay less!
Kara B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn your bags, but are glad to learn they did arrive back to you. We do suggest reviewing the policy certificate, before and after you purchase a policy, to ensure you know what your policy does and does not cover. There are plans available that do offer baggage coverage to and from your destination, but as you know not all do. If you would like assistance with a quote, please feel free to call us a 800-487-4722 and a licensed representative can assist you.
    Jun 26,2019
AXA Assistance USA Platinum
New luggage severely damaged by company that delivered my bags from airport to hotel, damaged worse en route home. After submitting proper documents, purchase price of bag covered.
Susan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Since I had canceled my trip for 2019, and rescheduled it for 2020 I didn’t use the insurance that I had purchased. There was a ton of red tape In order to change the dates from 2019 to the 2020 trip. It would have been easier to get congress to actually do something, than to change the dates on the policy. Basically I ended up wasting the cost of the policy, and will just get another one for the 2020 trip.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. Insurance providers do allow travelers to transfer their policies from one trip to another. By transferring the policy to a future trip it allows customers to not lose the premium paid for the original policy, but it does require certain documentation to be submitted. Upon notice of the transfer request, an email is sent to the customer with the documentation requirements before the request is sent to the provider for processing. Please call us at 800-487-4722 if you need any assistance with making a change to your policy, we would be happy to assist you.
    Mar 25,2019
AXA Assistance USA Platinum
Fortunately, I didn't have a claim, so I cannot comment on my satisfaction with the policy.
Leann H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Had to go back to them on the claim but everything was processed quickly. Would highly recommend insuremytrip.com. Have paid so much more for coverage in the past without the compare took. Will be using this again in the future!
Elizabeth G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
Didn't have to use the insurance, thankfully. It was kind of expensive but I felt reassured knowing I had coverage if I needed it.
Patricia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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