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Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rated the AXA Assistance USA Platinum plan
4.40 out of 5
402
ratings and reviews
94%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
It is so comforting to know that you have coverage for most unexpected events that may happen during any vacation you take. This is especially true in today's world environment.
David J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 18,2017
The trip included a
tour
AXA Assistance USA Platinum
Our trip insurance was complicated, involving a change of date, and insuring the tour component and then adding the airfare component. All my requests were handled courteously and efficiently by knowledgable agents. There was prompt follow up confirmation by email, and revised documentation.
Well done AXA!
Suzanne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a positive experience in making policy changes. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jul 11,2017
AXA Assistance USA Platinum
I purchased the plan primarily for the medical insurance and emergency evacuation coverage and satisfied with the product offering. Fortunately, I did not have to file a claim.
Calvin L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 11,2017
The trip included a
tour
AXA Assistance USA Platinum
I did not need to file a claim. I would buy this insurance again because I compared some prices and I found this plan to be a good price for all it covered.
Stacey C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 30,2017
AXA Assistance USA Platinum
Maybe the worst experience I've ever had with travel insurance. I got the "platinum plan" which covered flight delays, cancellations and a ticket change fee of $250. When my flight home was cancelled and I was going to get stuck in west africa I called AXA for help and was told "oh, there's no monetary value to your policy, you shouldn't even bother filing a claim." I know insurance companies like to find reasons to deny coverage, but they're supposed to at least let me file a claim first. That's fraud. Worst. Company. Ever.
Benjamin E. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
It's a precarious time to travel so having the peace of mind that I'm covered no matter what makes it easy to accomplish my dreams. I have a lot of miles to travel in the future and the price of the insurance and your service is making that a reality.
Valerie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Had to cancel trip for medical reasons. Prompt, courteous claim processing and resolution.
Fortune P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 19,2017
The trip included a
tour
AXA Assistance USA Platinum
I spent hours and hours on the phone with customer service trying to get a straight answer about possibly filing a claim. I was told I'd be called back; I wasn't. I asked to speak to a supervisor; he/she wasn't available. I was so frustrated that I called the site who I purchased the plan through and ended up in tears on the phone (and she, by the way, was VERY helpful). So incredibly frustrated by the whole experience. We won't be using AXA ever again.
Jose R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to hear about your frustrating claim experience. We have forwarded this on to AXA so they can look into this matter.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 20,2017
The trip included a
tour
AXA Assistance USA Platinum
Hard to review an insurance that I paid for but didn't end up using. I suppose that's a good thing.
Elizabeth C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 08,2017
AXA Assistance USA Platinum
The plan was expensive, but it offered a lot of coverage. Thankfully, we didn't have to use it, but I've have other travel insurance plans that I've had to make claims on, so you never know, and it was worth every penny for the piece of mind knowing that we wouldn't lose our house if something did happen.
Michael B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 05,2017
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