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Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers rated C&F Travel Insured International
4.57 out of 5
7,810
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
This insurance was a joke. We planned a month long trip to Peru. We had the worst luck and had two canceled flights trying to get there, hours in airports, changing flights, going to other airports. Needless to say we missed our first week and planned trek to Machu Picchu. Of course what we had pre-paid on this was non-refundable. I only filed a claim for this amount of the trip that we missed as I thought this is what insurance was for. They asked for documents upon documents which I worked to provide. I had to get letters from the airline, I sent in itemized receipts from our trek that clearly stated what we had paid and clearly said that it was non-refundable. They just continued to ask for more documents and letters. I am sorry, but a company in Peru is not going to take time to fill out a ridiculous amount of forms to help us get our money back for a trek we didn't make. I gave more than substantial information. So unless you have hours upon hours to hound people to get documents, don't expect to receive any money if something unexpected happens in your trip.
Jennifer H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
We always use cancel for any reason coverage. This year we couldn't find a plan that paid and covered what our last year's plan did. Coverage was worse.
Karen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector
I compared several plans and went with the one I thought was best for us. Thankfully, I didn’t have to file a claim. Our final flight home was delayed over three hours and I thought about inquiring if that was covered but decided that, since we had such a wonderful trip: perfect weather, accommodations, friends by our sides, I just let it go. Will definitely look at their plans in the future.
Tommy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Great customer service, very thorough in explaining all options!
Ali A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Unfortunately, several medical bills were incurred during my trip - some partially covered by my personal medical insurance, some not covered at all. My background doing large scale project management at various Fortune 500 companies, so I'm familiar with filling out and tracking forms.

Here are the reasons why I do would not recommend C&F Travel Insured:
1) Their PDF claims forms are not possible to fill out entirely on a computer unless you have Adobe Acrobat Pro or some other PDF editor. This is because some of the fields on their PDF forms are not editable.

2) Their website only allows you to enter 1 medical claim per traveler. There's no directions on what to do if you have multiple medical claims. If you call, you find out you have to email additional claims to them.

3) On top of that, their website for filing claims is not very or easy to use. Think early 2000's, with lots of download and uploads. You'll be entering the same information over and over again between the website and PDF.

4) I submitted additional claims via email in May. In June, I called and the rep couldn't find my additional claim. I asked her to look again, and then she found them. She told me to call back in 6+ weeks. I called back in August, and they couldn't find my additional claim, and that they would call me back. Could they email me given all the junk calls I get per day? No. This is their workflow in 2023.

Sometimes, I wonder if their website and PDF forms are intentionally full of friction to discourage you from filing a claim, or because they just don't invest in the claims workflows, or if it is something else -- I don't know.

Some closing thoughts:
1) If you have just one medical claim, filling out their forms isn't the worst and you'll get paid pretty quickly.
2) I haven't tried filing claims for other travel insurance companies, so I'm not sure if they are better or worse.

Here's to hoping my additional claims get paid!
Dennis C. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Great coverage for the Kilimanjaro Expedition!
Kato M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Plus
Bought same plan for a trip last year. Satisfied with communications and felt secure with plan.
Susan C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
I purchased the travel insurance for trip to Hilton Head Island where we booked an AirBNB. Upon arrival, our rental was dirty with dead bugs and roaches throughtout the home. The bed linens were dirty. Because of this we weren't able to check in to the place until the next day because the company couldn't get anyone out until then to clean the place. We had to spend $250 at a hotel for that night. Our travel insurance contained trip delay, travel inconvenience, and interruption. You guessed it, when I filed the claim for the cost of the hotel, it was denied. DO NOT COUNT ON THIS COMPANY PAYING ANYTHING. I put these groups in the same categories as home warranties.
Dana C. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Our luggage for 8 people insured under a policy with Travel Insured was delayed for multiple days in Italy. On day three of wearing the same clothes, we went to a clothing store in Italy and bought the basics to keep us going. The total claim amount for 8 people was less the $400. We submitted the delayed luggage form, the detailed claim form, pictures of the baggage finally arriving, and a credit card receipt from the store in Italy. We proved, without a reasonable doubt, that the claim was legitimate, but the claim was denied because we failed to keep the itemized receipt from the clothing store in Italy. I’m not sure what Travel Insured thinks we bought at “Oviesse Campi Bisenzio” in Florence other than clothing, but apparently the “Integrity” value listed in their corporate values is a bit misleading (“We always do the right thing!”). Just be cautious as when I called ahead of the trip to learn more about the policy, they made the claim process sound so simple and straightforward, but unfortunately it was anything but that. Very disappointing.
Sean P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
The coverage was what I was looking for on my trip. I had peace of mind and could focus on enjoying my trip knowing that I had the financial backing of my insurance plan in case an unwanted event should occur. I recommended this plan to a friend that was going on a similar cruise as I was and they were happy with the coverage as well.
Arturo V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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