Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers rated C&F Travel Insured International
4.59 out of 5
5,374
ratings and reviews
97%
recommended
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Cruise
Filed claim
C&F Travel Insured International Worldwide Trip Protector
Peace of mind
Patricia O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
I gave 4 star rating because, all in all, these are a true reflection of product. Unfortunately, I did not anticipate our tour operators license being revoked causing our trip to be "canceled" weeks prior to departure. Our policy for "Cancellation for any reason" excluded this particular situation and our claim promptly denied. My fault for not understanding the exclusion for "tour operator default".

So, for any other reason, this policy is probably great. Unfortunately, I felt the sting of disappointment twice. Once when reading the emailed notice from the Consumer Protection Agency about the revoked license (and loss of $6000) and then again from a claim denial of what I thought would cover "cancellation for any reason" travel insurance.

This was the first and probably last time I will purchase travel insurance.
Beth J. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    It is always a disappointment for a traveler to be denied coverage in a claim. Your situation is even more regrettable knowing that your tour operator's license was revoked, which is not a covered reason under Trip Cancellation in any of our plans, resulting in the loss of your hard-earned 6,000 USD in trip cost.

    Unfortunately, your Worldwide Trip Protector plan did not include Cancel for Any Reason. Nevertheless that optional coverage was available to you for a higher premium with the Worldwide Trip Protector Plus plan.

    We can understand your hesitancy to purchasing travel insurance in the future. However, if you change your mind, we suggest that you call InsureMyTrip at (800) 487-4722 for assistance in quoting and selecting a policy.
    Nov 16,2018
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Although I did not need to file a claim, I felt confident that if needed, C&F Travel Insured International Worldwide Trip Protector will oblige to cover all necessary claims within the contract.
Thank you for your service!
To - Linh V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector
Did not have to file a claim, but provided peace of mind.
Gregory M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
No one contacted me more than 2 weeks after I filed a claim. I called and left messages an no one returned my call after 3 days. I had to call again.

I am not sure if I want to buy travel insurance from you again.
Henry C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for your review. We received the following email from Crum and Forster Travel Insured:

    "We sincerely apologize for the delay in corresponding with you regarding the status of your claim. Thank you for your patience while your review was completed."
    Nov 21,2018
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Plus
Trip was cancelled due to the company going out of business. C&F only covered 75% of the trip instead of the 100% cancel for any reason as a company going out of business is not one of the anjy reasons listed at 100%. Main reason to buy travel insurance is to cover if the company goes out of business! Claim was handed fast and I had a very pleasant agent. Just not happy that they only covered at 75%
Bernard R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Having emergency medical coverage for medical evacuation in the event of an emergency is a very important part of good travel planning. You never know when an unexpected accident will occur and the cost of medical transport back to the USA is extremely expensive. The small amount of money I paid for this policy produced a huge peace of mind for me and my family.
Leslee C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
Did not use the plan - so nothing to review.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
Glad I did not have to use it... but the cost was high.
marcia w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking the time to reply. We are glad to hear that you enjoyed your trip.

    Please note that Crum and Forster Travel Insured calculates their Comprehensive plan premiums based on the traveler's age, trip cost and length of travel.
    Nov 14,2018
C&F Travel Insured International Worldwide Trip Protector
Lengthy review process and incompetent claims agents exacerbated the time it took to review my claim and only paid out a portion of the claim. I provided the claim form and supporting documentation, including an excel spreadsheet with sufficient detail the first time I submitted the claim. The agent requested said claim form and said documentation nearly two weeks later and then offered a portion of the claim about a week later. Look elsewhere.
Conor G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    We are sorry to hear that you are disappointed in the claim process and apologize for any inconvenience that you may have experienced. You first submitted your claim on 10/17/2018, but your check was not issued until 11/12/2018. That is a little longer than Crum and Forster Travel Insured's usual turnaround time of two to three weeks. In addition, you submitted your claim under Travel Delay which has a maximum limit of 1,000 USD (200 USD per day) for each traveler, so if you were delayed for only one day, your maximum reimbursement would be only 400 USD for two people.

    Prior to publishing this review, InsureMyTrip sent you an email offering the services of an advocate to review the claim. If you have changed your mind and would now like our assistance, please feel free to call Customer Care at (800) 487-4722.
    Nov 27,2018
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