Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,373
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Custom
Of course since we are not planning to file a claim we can't test it to see how good it really is - but barring that - our policy covered what we wanted it to at a far more reasonable price than the insurance company recommended by our travel packager proposed.
Leslie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I am an 84 year old male, I was satisfied with your coverage, however , for a domestic flight and organized tour of NY, I was not pleased with the price for this coverage. I did check other insurance companies and found that you were comparatively
not out of line.
Norman L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking the time to submit your comments.

    Comprehensive policy premiums are calculated based on the age of the traveler, trip cost and length of trip. However, our website offers you the opportunity to quote and compare plans prior to purchasing which helps you to find the most economically priced plan without sacrificing coverage.

    Please keep in mind that you may always call us for assistance. InsureMyTrip is available weekdays 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM at (800)487-4722.
    May 18,2018
The trip included a
cruise
tour
Generali Global Assistance Custom
Don't really know how well program works since luckily I did not need to use it. Felt safe and inner tranquility knowing I was protected should anything arise to cause a trip interruption or cancellation.
Juliet F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Excellent claims procedure.
Michael K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The price was cheaper than the plan provided by the travel company, and the coverage was pretty much equal. I will use this travel insurance company again for future trips.
June C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom
I recently returned from overseas where I had a ski accident and emergency surgery/hospitalization. We reached out to our travel insurer Generali which ultimately worked out but not without some stress along the way. It took a very long time to work out the travel arrangements home, where we needed to be upgraded to business class so I could travel the 8 1/2 hours home more comfortably. We were traveling with a family of 4 and needed to retain our existing flights from the same airport or something comparable so we could travel home together. I'll spare the details here but there were bumps along the road getting this taken care of effectively. The associate we worked was very responsive and as helpful as he could be but it appeared that the back office with whom he had to deal was less than efficient in taking care of the details, or didn't understand what was required. Happy to share details if customer service wants to call me.

Once arriving to our home airport there was supposed to be a medical transport vehicle meeting us so again I could travel to my residence in a manner where I could extend my leg which was in a brace and recently operated on., It took a long time to find our driver at the airport and once we did he did not arrive with a suitable means of transportation. The car awaiting us was a Cadillac Escalade which had bucket seats throughout and had a step required to get into the car. I had to be lifted by my family and the driver to even get into the car and the ride home was excruciating. I could not extend my leg comfortably and traveled the two hours to our apartment in extreme pain. Granted it was rush hour so the ride was longer than usual, but the driver took a very long and arduous route that could have been avoided.

Once home the claims were filed and everything was taken care of quickly and efficiently. I have no issue with the claims process, but the service while away and upon arriving home left something to be desired.
Joseph G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
I don't usually purchase travel insurance bu I sure am glad I did this time.I had to cancel my trip about three weeks prior to departure and was able to get all my money back. The processing was quick and complete.
Ellen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Very inexpensive plan. Covered more than 100% for travel interruption.
Dani B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
It gave me peace of mind knowing if "something" bad happened (medical emergency) there was a safety net to cover medical costs. 63$ for my 2 kids was well worth it.
Emily D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I always find 'pleasure' in not needing to use you = even though I paid for it!! thanks for being there just in case...
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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