Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Antarctica rated Generali Global Assistance
4.45 out of 5
32
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
I had to change the travel dates shortly before leaving on my trip. Generali Global Assistance quickly made the adjustment and sent me an updated policy. That customer service was very appreciated.

Fortunately, I did not have to file a claim on this trip, but I was glad to know that if my flights were messed up or if baggage was lost, we would be covered.
Gayle M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
I didn't have to use the plan so I can't comment on claims but I felt the policy would have well covered my needs if necessary.
Meagan T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
While I understand that the coverage options, if needed, would be quite costly, it still seems like the price for the plan was a little expensive. Maybe that's just my ignorance of what goes into the price calculations, though.
Brett O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comments. The premiums for Comprehensive plans are based on the age of the traveler, trip cost and length of trip.

    Please feel free to call Customer Care at (800) 487-4722 for assistance in securing a quote.
    Dec 15,2018
The trip included a
cruise
tour
Generali Global Assistance Preferred
I did not have any need to file a claim, so I cannot speak on the insurance company itself. The rate and coverage were competitive and met my needs.
Victor B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
legitimate claim was denied on what I believe is a technicality. this is the second time that this type of thing occurred with this carrier. I will never use them again!!
Lisanna S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Upon receiving your review, we assigned your claim to an "Anytime Advocate" who contacted your claims representative at Generali on the denial of coverage. An email with the denial was sent to you on April 12, 2018.

    According to page 9 of your "Description of Coverage" (form G-110CS), your Travel Delay Coverage states that "If you are delayed on your Trip for 6 hours or more, we will reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay. We will not pay benefits for expenses incurred after travel becomes possible."

    "Travel Delay must be caused by or result from:
    a. delay of a Common Carrier; or
    b. loss or theft of your passport(s), travel documents or money; or
    c. Quarantine; or
    d. hijacking; or
    e. natural disaster or adverse weather; or
    f. being directly involved in a documented traffic accident while you are en route to departure; or
    g. unannounced strike; or
    h. a civil disorder; or
    i. Sickness or Injury of you or a Traveling Companion; or
    j. death of a Traveling Companion."

    Although your reasons for delaying your trip are understandable, those reasons are still not listed as "covered reasons" for reimbursement under Travel Delay, so your claim was correctly denied.

    If you can provide other documentation confirming that your delay was actually due to a covered reason in the policy, we would be glad to re-visit the claim on your behalf.

    We appreciate your taking the time to submit your review which will be
    published as you submitted.
    May 08,2018
The trip included a
cruise
Generali Global Assistance Standard
I found it to be very very expensive It seems to me that if a person age 75 is in excellent health and strength taking no medications should be have a lower rate! I had NO sea sickness whatsoever and didn’t need motion meds the whole trip!
Ruth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages.

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Mar 15,2018
The trip included a
tour
Generali Global Assistance Standard
CSA processed my claims very fast. I had an accident on the day I arrived to my first destination and it ruined my whole trip as I was hospitalized and not allowed by the doctor to do any activities. I came back with my original air ticket and filed my claims as soon as I received my claim form filled by the doctor from overseas. CSA processed my claim much faster than my own health insurance that took several months to process my claim. For trip interruption, CSA approved my claim within 5 business days. I had to wait for long on my health insurance reimbursement but it was due to the delay from my primary medical insurance. Once I received the explanation of benefits from my medical insurance, CSA mailed me the check to cover the amount not paid to me by my medical insurance. I will never travel without trip insurance. And CSA will be my first choice as I am extremely happy with their procedure.
Muantawan A. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I am pleased to report that none of the contingencies I insured against occurred. All I can say is that your web site was easy to use and informative; the one time I had to contact you I got a human being immediately and got a prompt answer to my question; and your rate was competitive. Next time I probably will self insure against everything except the medical evacuation and coverage, which I believe really is necessary.
David M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
The InsureMyTrip web site was easy to use, and the CSA Travel Protection documentation was easy to understand.
Bruce A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I looked at many different possibilities including those offered by our personal homeowner's company and two recommended by our highly rated tour provider among others. All of them cost about three times the CSA coverage, which was just as comprehensive ... I was very impressed with the reviews of how well CSA handled claims, so we happily went with CSA and had no worries about our trip.
Mona F. would recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.64)
  4. Medjet
    (4.63)
  5. Berkshire Hathaway Travel Protection
    (4.61)
  1. Berkshire Hathaway Travel Protection
    (4.65)
  2. GeoBlue
    (4.62)
  3. Travelex
    (4.53)
  4. Crum & Forster - Travel Insured International
    (4.49)
  5. John Hancock Insurance Agency, Inc.
    (4.48)