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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Denmark rated Generali Global Assistance
4.47 out of 5
119
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
We experience multiple flight delays, lost baggage and even missed our cruise embarkation.
The online process is very cumbersome and they ask for ridiculous information "like a copy of your homeowners" policy when "trying" to fill out a claim. The process is very difficult and there are tons of information outside of the basic information you'd assume they'd require for a claim. Unless you fill and download the entire form, it will not even let you submit any of it. I called and emailed Generali's customer service several times with no help. In fact, I was pretty much told my claim would probably be denied without even submitting it. Even though, we missed our ship and had to fly into a different port than embarkation with no luggage to catch the ship the second day. I really feel they make the process so difficult on purpose and offer little help or concern if you call a representative. I basically just gave up! even though I had much proof of the delays, lost luggage, car rental to port and missing the embarkation. Waste of money!!!
Sherry H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for submitting your review.
    Generali is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The Generali Global Assistance goal is to provide a prompt and courteous claim experience to all their customers. Letting them know how they are doing is the best way to ensure the best possible service.

    If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Their Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions.
    Oct 15,2019
The trip included a
cruise
Generali Global Assistance Standard
Fortunately, for as many times as we have insured our trips, we have not had to file a claim, thank goodness.
Am I satisfied with this plan? Yes, for items covered but I do not know how simple filing a claim would be.
MARY C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We had no claims, so all is good!
William F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I already have a plan that covers medical/emergency evacuation costs. I just want to cover the investment in my travel costs, such as airline tickets, cruise costs, etc. Your company required me to include medical/evacuation costs in your coverage. Duplicate cost for me.
Christine O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Unfortunately, none of the insurance providers featured on our website offer Trip Cancellation only plans. However, we do offer plans from the leading providers of travel insurance, which allowed you to quote, compare and select the Generali Standard plan as a competitive choice for your trip.

    Please also note that Trip Cancellation reimburses you for your prepaid non-refundable travel expenses if you must cancel your trip for a covered peril which varies from plan to plan. Generali's Standard plan offers a lengthy list of covered perils for Trip Cancellation and Trip Interruption, which protects the investment you have made in the trip, and also provides reimbursement for incidents which could occur after departure, such as lost and/or delayed luggage, travel delay, and emergency hospitalization and medical transportation up to the policy limits.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Jun 18,2019
The trip included a
cruise
Generali Global Assistance Preferred
Although we did not use our insurance, we had peace of mind knowing that we had the coverage.
Seth G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I had heard all the horror stories about travel insurance providers denying claims for all kinds of questionable reasons so I was a little anxious when I had to file a claim for a cancelled trip. (Although I travel extensively and I always buy insurance, this was the very first time I had to actually file a claim.) Much to my delight and surprise, Generali not only will pay my claim in full but it took only 48 hours to get a claims determination! Fantastic service. The claims process was very easy and their telephone support was great when I called with a question. I now have a "go to" insurance provider for my future travel insurance needs. Thank you Generali!
Mary Ann L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
I'm always shocked by the price of trip insurance, but when I consider the investment I've made in the trip itself, the insurance is essential for peace of mind. I'm a satisfied customer.
Jo P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
During my most recent vacation, my TSA lock was removed from my suitcase along with a very memorable ID identififw6on. This was likely by the TSA inspection team at the airport. When I decided to choose to file a complaint form for the removal of these items, I was told that I would have to first check back with my local home insurance company to determine whether they would cover the cost of this item. What puzzled me: was that I purposely took out travel insurance policy to cover such unexpected occurrences, but was quickly being directed to other insurance which was hoped would pay for any damages to this claim. As a travel insurance company, I believe that the first responsibility should be to the customers insurance company as the claim was directed to events occurring while travellng abroad, not in a condo thousands of miles away. It is,after all, something which has occurred in travel alone, & should be recognized as a travelling risk taken care of by travel insurance.
,
Lida P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Thankfully we did not need to use it. Therefore I cannot truly evaluate the product.
Victoria G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I had to cancel my trip due to health problems. However, this Insurance completely payed off my expenses in a short term. Representative was very friendly and polite. I definitely would recommend this Insurance to my friends.
Valiantsina F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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