Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited France rated Generali Global Assistance
4.48 out of 5
339
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
System was user friendly but other than signing up for it I had no contact with anyone. Like all insurance, (home and car) I believe if you don’t ever have to use it there should be some incentive to have money returned to you as a bonus for not using it! I’m 68 yrs old and have paid cray insurance rates since I was 16 and never had to put a claim in! All that money wasted”just in case!” Insurance companies should be giving refunds to people who never collect a cent from them! Just my thoughts!
Charlene D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
did not have to invoke insurance, we had no need to cancel, etc so hard to say. Price seemed reasonable.
Philip b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully, did not need the plan. Satisfied with what it covered and cost.
Larry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It was a comfort knowing that I had protection. I'm thrilled that I didn't need it. Thanks for keeping the rates affordable.
Christine K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Wanted to extend my trip by 48 hours and was not able to extend the coverage without purchasing a new plan.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy.

    Comprehensive policies cannot be extended or purchased after departure date. However, Travel Medical plans can be. If you end up in a situation like this, you always have the ability to purchase some protection.

    If you have any questions or concerns, please call us at 800-487-4722.
    Aug 07,2017
The trip included a
tour
Generali Global Assistance Standard
I have purchased several plans from CSA through InsureMyTrips. I've been pleased with the coverage and feel comfortable that if anything were to happen, that I would have the coverage I need. Thankfully, I haven't had to file a claim. But I appreciate the peace of mind that comes from having these policies for my travel. I appreciate the fact that InsureMyTrips makes it so easy to purchase a plan. I find that when I compare plans, CSA has comprehensive coverage for a reasonable price. I feel CSA provides plans that are good value.
Dawn D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
This was my first time buying trip insurance. On the way to the airport, our flight was canceled and our nine day trip would have been delayed by two days. First we panicked, then I remembered I bought trip insurance. We called CSA and they explained to my husband that we could rebook flights and gave us the amount they would reimburse us. We did buy new tickets and arrived at our final destination only 5 hours later. Our family vacation was back on track. It did take 6 weeks to get the claim approved and paid but it was an easy process. Very happy.
John B. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
satisfied with the plan I purchased
Antonio R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Nice-Madrid-Miami
Iberia had system down to connect with Madrid in Nice to print the 2nd. boarding pass so we had to request 2nd. boarding pass at connection in Madrid.
When we arrived in Madrid we tried to find Iberia desk but we didn't make on time because was far apart from the gate so we lost our flight to Miami. We had to overnight in Madrid in order to take next day flight. CSA said this is not covered our dinner and hotel for that night that we requested.
Robert E. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing your feedback on this plan.

    Each benefit under a plan will have a set number of covered events in which that benefit will cover. For the CSA Custom plan, their travel delay benefit would cover events such as a "delay of a common carrier, loss or theft of a passport or travel documents, natural disasters or adverse weather or unannounced strike."

    We recommend that you call us when planning your next trip so we are able to assist you in finding the right plan. We are available 7 days a week at 1-800-487-4722.
    Jul 31,2017
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. The plan you purchased can provide coverage for reasonable, additional expenses such as meals and accommodations incurred during a delay of six hours or more resulting from a flight delay and other specific covered events. Unfortunately, Travel Delay cannot typically provide reimbursement for delays resulting from the airline’s inability to print boarding passes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    Aug 01,2017
Generali Global Assistance Standard
very reasonable price with good coverage, luckily we did not need to use it!
Kelly M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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