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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited France rated Generali Global Assistance
4.50 out of 5
483
ratings and reviews
96%
recommended
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Cruise
Filed claim
Generali Global Assistance Premium
Fortunately, we had no cause to find out how the plan works. As with my car and home insurance, I hope to never have to file a claim. Purchasing the insurance gave me peace of mind while we were on vacation. It was money I happily wasted!
Kerrilynne K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
While in Paris, our trip was interrupted due to thefts from pickpockets, but Generali reimbursed us for our losses after we provided them with the police report and copies of receipts/bills verifying the losses.
Henrietta Y. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The plan covered my emergency medical issue in full! So impressed with this company!
Karen M. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Unless you have to actually file a claim, you will never really know, but I was impressed with the parts of the service I did interact with. Given that there was a transportation strike, I was glad I had it.
Arthur H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Luckily we did not have any incidents with our trip. The online process to get travel insurance was easy and the price was reasonable.
Nancy T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I fortunately did not have any need to fine a claim so I cannot offer an opinion on service provided.
Paula V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The claim process was inordinately complicated and onerous. However, after we had jumped through all the (many) hoops, the claim was honored.
Thomas S. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback. We’re sorry to hear that you had a difficult time with the claim process. Please keep in mind that our Anytime Advocates® will support you with the process if you feel a claim has been delayed or unfairly denied.

    Oct 11,2019
The trip included a
tour
Generali Global Assistance Preferred
I'm glad I didn't have to use it but I feel whatever incident that could have occurred would have been covered.
Diane G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I tried to file a claim. The business I booked my hotels under informed me of their cease and desist order the day before I left for my international trip and I had to desperately look for hotel rooms. I was told it was not covered and was offered no help in finding new rooms. I am still trying to get reimbursed for the original rooms from my credit card company. Would not use this company again.
judith s. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. Unfortunately your Generali Standard policy did not include coverage for a Financial Default. We also forwarded your email to Generali who replied as follows:

    "We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We want our customers to understand the coverage details of our plans and stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if an actual covered event forces you to cancel your trip. Unfortunately it does not provide coverage for financial insolvency."
    Oct 04,2019
Generali Global Assistance Standard
Not sure how relevant a review is since I didn't have to file a claim but it was reassuring to know that I had coverage IF I had needed it. I always buy a plan before I travel - just in case. The cost was reasonable and the coverage was more than adequate. Thanks.
Paula B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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