Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited France rated Generali Global Assistance
4.50 out of 5
399
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
So glad we had this--came back during gov't shut-down so good to have if flights to DC were cancelled. I assume(?) loss of flight due to this would have been covered.
CLAUDINE S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Unfortunately, a government shutdown is not a covered reason for reimbursement under your Trip Interruption coverage, which is included in travel insurance comprehensive plans. Trip interruption is a benefit that offers travelers reimbursement of their pre-paid, non-refundable expenses should they unexpectedly need to cut their travels short.

    However, there may have been coverage under Travel Delay which offers reimbursement for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred if you are delayed on your Trip for 8 hours or more. However like Trip Interruption, Travel Delay must also be caused by or result from a covered hazard as defined in the policy.
    Dec 28,2018
The trip included a
cruise
tour
Generali Global Assistance Premium
We paid over $1000 for a premium policy, then when my wife fractured her foot and we needed to incur cancellation expenses for some of our aggressive trip activities, we discovered you don't cover that situation. I haven't used trip insurance in the past and this taught me that it's still not worth it. I'll save a couple thousand a year in trip insurance costs, take my chances, and save money over the long run.
Dave H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We did follow up with Generali who advised that you did not file a
    claim but called to inquire about reimbursement for two nights of hotel
    accommodations and taxi expenses to get you from one place to another while your three companions were hiking. However, these would not be covered expenses under your Travel Delay coverage since the cause of the additional expenses were for an injury sustained prior to coverage which began on your date of departure.

    Generali did suggest that you may still wish to submit a claim for reimburse-ment of any prepaid non-refundable travel expenses. Please call the Generali claims department at (800) 541-3522 for additional information.
    Nov 30,2018
Generali Global Assistance Standard
Didn't like the way the price changed after advertised cheaper, almost went somewhere else
Michael H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. The cost of the plan is based on the ages of the travelers, the cost of the trip and the duration of the trip. In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Nov 08,2018
Generali Global Assistance Standard
Very easy to use. We knew exactly the coverage we needed for our trip then it was easy for us to pick the best for us.
Also we appreciated the email sent the day before wishing us a good trip
Paula C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Easy to navigate, compare the coverage and good value. I have used this company in the past. Good customer service when I needed to cancel coverage for a prior trip that I never took I plan on using you again
John D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
The coverage that I selected gave me peace of mind. I enjoyed my trip knowing that if something happened I would be covered. Thankfully we did not need the coverage. Encourage anyone traveling to get coverage!
William W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
I would have liked to have my policy number highlighted better in the email sent after purchase. I did call the insurance company number to check that I had the correct number before my trip started.
Dorothy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I like using this company because it ptovides the coverage I need and I can easily buy the insurance online.
Shirley yvonne s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Home Safe and Sound
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Excellent plan for the price and well worth the piece of mind to have it.
Kenneth K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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