Call us

Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Germany rated Generali Global Assistance
4.58 out of 5
313
ratings and reviews
99%
recommended
Sort by
Showing
Cruise
Filed claim
Generali Global Assistance Standard
Even at age 90, we managed to successfully complete our trip without needing your services: you made money!
Helmut M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We have used Generali (under both the CSA; Generali names) policies for years without ever filing a claim and were satisfied. Now that we have gone through the difficult claims process, which took hours and involved some contradictory information from their online help, we'll switch to a company with a clearer description of the coverage offered. Other providers state very clearly what the medical and dental coverage includes, and we will choose between one of them for our upcoming trip. Since our credit card covers all the trip delay, lost and delayed luggage, etc, medical coverage is the important part of a trip that needs coverage from a travel insurance policy.
John H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. Although we can understand your wish to just wait until you return home to go for dental treatment, unfortunately no travel insurance provider including Generali would reimburse for dental treatment received once you are home.

    We did contact Generali to explain the confusion in your policy wording.
    Here is their response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/
    Insurance Policy that’s provided at the time of purchase, and contacting
    (800) 348-9505 or csa@csatravelprotection.com with additional questions."
    Jul 09,2019
Generali Global Assistance Standard
since I didn't file a claim, I don't know what this review is actually worth.
bernard b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
The plan covered the items we needed and was reasonably priced compared with similarly offered plans. .
Emily Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
This plan had a more reasonable cost. They sent clear information about coverage and sent us a reminder with important contact numbers prior to our trip. Fortunately, all went smoothly and we did not need it which is the best outcome!
Sherry G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Didn't have to use the ins- but is sure good to have.
Dion P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Great company.
Betty S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The woman I spoke with on the phone when I signed up for my plan was extremely knowledgeable and helpful. I did not need to use the plan therefore I cannot speak to how easy or difficult it was to file a claim.
Valerie M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Having had the good fortune of not filing a claim for my trip, this is a review of the contract document, not its implementation. One reason I chose this plan was because I felt the contract document was well written, well organized, and easier to understand than those of other trip insurance companies.
Paul L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I use Generali Global insurance 8 - 10 times a year, most trips are 2 to 3 weeks long.
I will continue to use Generali Global for my travel insurance.
Arch H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.72)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.55)
  4. John Hancock Insurance Agency, Inc.
    (4.49)
  5. Crum & Forster - Travel Insured International
    (4.47)