Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Germany rated Generali Global Assistance
4.57 out of 5
279
ratings and reviews
99%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Thankfully, I did not need to file a claim but having this coverage gave us peace of mind.
Christopher S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We did not have a claim. Therefore, it is difficult to Evaluate the coverage.
Michael L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
It turned out our insured River Cruise in Europe was cancelled 15 days before the departure date due to low water levels in the rivers we wold be traveling on so we didn't use the insurance from Generali. We were able to get full refund of the insurance cost . All correspondence via e-mail with Generali staff and refund of the
cost was done expeditiously and without any problems.
Joseph G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Having had dealing with another insurance company....four of us felt very secure in this coverage and company and we'd use it again should we decide to travel again.
Lorraine S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Din not need to use the coverage.
Sheldron S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Didn't use the plan so I have no way of knowing how good the coverage was.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We purchased this plan for a trip we were planning to go on in Germany. The trip involved a river cruise on the Rhine River. Five days before we were to leave, we were notified by our travel agent that Emerald Waterways had notified him that the trip was cancelled due to low water levels in the river. We received a full refund from Emerald Waterways for the trip, a refund from British Airways and Emerald Waterways is covering the penalty for cancelling the flight. The only money we are out is what we paid to you to cover a trip that never happened. We contacted you and were told that we could use the insurance for an alternative trip in 500 days. Our trip in 2019 is already covered and we cannot travel during the time period that we would still have your insurance. It is ironic that the one thing we bought to cover us if we had to cancel our trip or had a snag in our trip is the one thing that is costing us money when the trip was cancelled by the cruise line.
Christine O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I had no claim per se, but needed help when my traveling companion lost his passport. Luckily I had a working phone with me so I called to ask "now what?" I was terrified because not only might I miss the cruise, it would be hard to get a replacement because I'm changing locations almost daily. The representative I spoke with seemed to be unsure - as if this the first time someone has lost their passport. She said she would call back with more information. Later she did but only said "I found out you need to locate a US embassy. There is more information I'm entering in your record so you should call us back for it." Why in the world did she say I had to make another call to get it??? Is she charged for the length of her phone calls...or monitored by how many calls she takes in a day....or what? The only good news is that the following day the passport was found and turned into the lost and found at the train station.
Daniel G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
We stayed at a terrible place. Going elsewhere would not have been covered. Not good.
Kayla M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your reply.

    It is important to note that all Comprehensive Plans include a list of covered reasons under Trip Cancellation and Trip Interruption.
    These covered reasons will vary by plan and, while they may meet many traveler’s needs, they do not cover every issue that may arise.

    We suggest that you contact us for assistance in quoting and comparing plans for a future trip. Although we do not know of any plans where Trip Interruption will reimburse you just to change accommodations that you find unacceptable, there are some plans that, in addition to "Cancel for Any Reason", also offer "Interrupt for Any Reason".

    We are available weekdays from 7:00 AM to midnight EST and weekends from 9:00 to 9:00 EST. We look forward to hearing from you.
    Jul 27,2018
The trip included a
cruise
tour
Generali Global Assistance Preferred
Hard to rate, Was happy that before we left I received an email with instructions and numbers to call.. But, the true test of an insurance company is how easy are they to deal with and how quickly are they to pay for claims. Thank Goodness that we did not need to do this.
Irwin T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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