Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Australia rated Generali Global Assistance
4.50 out of 5
110
ratings and reviews
99%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
I fortunately did not have to file a claim for anything as our trip went well. It's hard to review an insurance company until you have to file a claim.
Charles S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Service, Service, Service!
Walter M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
I think a review would be valid only if I filed a claim - still no experience with your company. I put 3 stars for each - would rather say “no opinion.”
Theresa R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Great Coverage!
Celestine W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
This is a great Price to campers with other.
Rekha P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Didn't need it, but glad I had it!
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
One never knows how good an insurance plan is until he has to use it. Luckily, once again I have not had to use the plan I purchased. My trip and stay in Australia was all that I'd hoped it would be and more. Thanks your for the service that you provide.
David W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I submitted a claim for dental coverage for a dental problem which arose late on my cruise. Although no dentist was available to me, my claim was denied because dental treatment was not obtained during the voyage. In my opinion, the insurer rigidly adhered to the written policy without consideration of the claim circumstances. No compromise was made. I expect that inflexible and uncompromising approach typifies their claims review process so I cannot recommend this travel insurance company.
GRANT C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. While the Medical and Dental coverage included in the plan you purchased can typically provide coverage for medical treatments received within one year from the time you become unexpectedly sick or injured during your trip, the plan can only provide coverage for emergency dental treatments that are incurred during your trip. If you have any further questions regarding the claims process please reach out to us at the number or email provided above.
    Aug 02,2017
Generali Global Assistance Standard
Thanks for the reasonable service. Will use CSA again. eec
Eileen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This plan provided the coverage I wanted for a reasonable cost. Happily we did not need to use the coverage but the added security while traveling so far from home was worthwhile.
Sidney H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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