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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Ireland rated Generali Global Assistance
4.60 out of 5
276
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Did not need to use the insurance.
Ronald e. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Felt cost was reasonable for services provided in plan. Fortunately, did not have to use but could travel without
worry, knowing that I was covered in case of unplanned event. Would use again.
Roberta D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thank God we did not need to file a claim but it was very reassuring that we were covered. We did have a flight change that worked out ok but the insurance backed us up.
Kevin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Glad I had the plan. Better safe than sorry. Thank you.
Julie B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I had a nice trip to Ireland without any mishaps. I am glad I protected my vacation but I can't say how effective the insurance was since a didn't need it.
Joseph S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This is our first experience with Generali Global, and we were pleased with their coverage. Even though we didn't find it necessary to file a claim (thank God!), it provided us with one very important item PEACE OF MIND!! And we thank Generali Global for the peace it provided us.
Terrence M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Fortunately we did not need to use any coverage. It was satisfying knowing we had the assurance and it lessened any anxiety.
Solona P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I didn’t have to use it. However, it was easy to sign up. I’ll use it again.
Nancy N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Give great peace of mind to cover the big costs if something should go wrong. Highly recommend.
George D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Attempted to reach the company as our trip to Europe was coming to an end this past weekend 8-30-2019. A hurricane was approaching my home State of Florida and my wife and I were simply trying to reach a representative of the insurance travel policy to ask a question about the policy, however, numerous attempts to do so were unsuccessful. We were never contacted after countless attempts on the “ we will call you back , no wait system “ and we were never cable to have are call picked up on hold. Luckily we did not have a claim... such as travel delay. The Hurricane did not affect Florida and our return flight back London-Dallas to Florida had no issues . If we did have a claim, I am not feeling very confident that we were going to be able to reach someone. This is the first time I have had a Travel policy that I may very well have possibly needed. Probably will choose a different travel policy company next year!
Craig B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your feedback. We forwarded your comments to Generali. Here is their reply:

    "We’re sorry to hear about your negative experience and apologize that you had a difficult time reaching us. If you could provide the following information it could help our tech team resolve future technical issues: The date and time of your attempted calls and the department you were trying to reach. Thanks!"
    Sep 10,2019
    • CraigB
      Photo
      The incident occurred
      on Saturday, August 31st 2019 approx. at 5 pm/6pm London Time. We were trying to reach customer service on the number 240-330-1529 (outside the USA) as directed.
      Sep 11,2019
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