Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Japan rated Generali Global Assistance
4.49 out of 5
121
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
since I didn't fill a claim, I find it difficult to review.
Joanne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I lead tours in Japan and always recommend trip insurance to my customers. This policy gives excellent coverage and very good price for folks over 70. I highly recommend.
Marilyn T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
We made no claim on this plan so don’t know how the company would have responded.
Amy L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not need to use the plan and for that I am great full.
Janet H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I'm actually not sure if this was a good plan or not because the communication from the people I spoke with was so convoluted. My travel was caught in the Japan multiple disasters of the worst Typhoon in decades and the Earthquake. I was stuck at the airport, my lodging and trip was in question and the two people I spoke with were indirect about my options to the point of being rude. I never got a straight answer whether I was covered or not. One person said, "we don't cover any losses from a little rain." This was a national disaster! The airport was shut down. People died. I was horrified. I asked to speak with another person and he said, "I can't do that." I hung up and called back and got another person who was a bit better but still very convoluted in her response. "Well, we can't say, but you can file a claim."

In the end, I made my trip, 2 different plane bookings later; I was 2 days late - but the hotels did not charge me. I lost a little money on plane flights but decided it was not worth the hassle with these people. I definitely do not recommend.
Kimberly I. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for contacting InsureMyTrip describing your telephone contact with the Generali Global Assistance 24 hour assistance center. We apologize that you did not receive the A+ professional assistance that travelers historically have come to expect from Generali. We have forwarded your comments to Generali's management who will incorporate your unfortunate experience in their training program to improve their phone response.

    Once again, we appreciate that you brought this to our attention.
    Oct 01,2018
The trip included a
tour
Generali Global Assistance Standard
Thought the coverage price a little expensive
Althea W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Knowing that I would have a secure backup in case of, I enjoyed my travels much more.
Marina L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
good
Abdul H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The plan was a reasonable price for all the things it covered
Arlene O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Although I only purchased Medical Coverage and did not need to use it it gave me great peace of mind and a great deal of confidence in InsureMyTrip!! I have been recommending this company to everyone I talk to about my trip. They are professional s and answer all questions. Thanks InsureMyTrip!!!
Cecilia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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