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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Japan rated Generali Global Assistance
4.52 out of 5
171
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Our trip was cancelled. We were very upset that the plan didn’t consider an exception request to cancel this insurance due to corona virus outbreak. We sent that request explaining our age and a travel ban from our job. Also sent a proof of trip cancellation that we no longer needed this insurance.
We seriously consider not to use this insurance for our future trips.

Leonid and Irina Raksin.
Leonid R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for providing your feedback. Generali has offered the following response:

    "We're sorry the coverage didn't meet your expectation. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages. We also want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details."
    May 11,2020
The trip included a
tour
Generali Global Assistance Standard
Plan is OK, but it is outrageously expensive.
Marie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.html
    Dec 03,2019
The trip included a
cruise
Generali Global Assistance Preferred
Had no need to use plan while in Japan. Still good to have plan if needed
Brendan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We never got to go on our trip that was planned for October 25, 2019, because on October 23, my healthy husband had emergency heart bypass surgery. Needless to say, vacation was the furthest thing from our minds. I alerted the airline and the travel company to delay our departure for six months to April 25, 2020, but I failed to contact insurance company. When I did, it was past our departure date. I didn’t want to file a claim because we are still planning to take the trip. We asked for the insurance coverage to be reassigned to the future dates for the same trip. We received no satisfaction, no compromise, no consideration. It’s all business, no humanity. Just pay again if insurance is needed. No thank you...
Carol K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for the feedback on your policy. We have sent your concerns to the insurance provider, Generali Global Assistance, and they have responded with the following:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. A dedicated team member has reached out to you with additional options for your consideration. Please contact (800) 348-9505 or csa@csatravelprotection.com with any additional questions, and we hope you consider us for your next trip."
    Nov 14,2019
Generali Global Assistance Standard
There’s not much to say, since I didn’t have to file a claim. I have no way of knowing whether I would find the claim process fair and efficient.
Maureen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Purchasing the insurance was easy. We didn't have a claim so I can't comment on whether they actually come through for the customer when a crisis occurs. It is best to read reviews of people who had to use their services.
Robert L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Glad we didn't have to use it for this trip
Antoinette S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately, I didn't need to use my coverage, but it gave me peace of mind to know my bucket-list trip to Japan was covered.
Derek K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I wanted a plan for medical evacuation only, but found that was no longer offered. This plan included evacuation along with medical and trip cancellation...all this at a reasonable cost
(Even though the medical and trip cancellation duplicated coverage I have under my other insurance)
Debra O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Did not need to use it!
Yekaterina S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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