Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Kenya rated Generali Global Assistance
4.59 out of 5
55
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
Kenya Airways lost one of my bags and I had to return to the US before it was found. I contacted your claims people and spoke to Courtney who was very helpful in answering some general questions. Thankfully, the bag was returned to me intact (thanks to Delta) and no claim was needed.
Sheila L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Fortunately I had no need to file a claim. For that reason I did not rate at the highest level. I did appreciate customer care representative's assistance in deciding on the coverage I needed and the final purchase.
Jo Anne L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
The proof of the pudding is in eating! On paper the plan was excellent but the crunch would have come when i would have filed a claim so do not how good the company is with its words
Ansar A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I was shocked to find out our airline delay due to TSA at a connecting airport was not a covered feature. Fortunately, Turkish Airlines re wrote out ticket even though it was not their fault of a missed connection. They were going to charge us $6000 each for a one way ticket from Istanbul to LAX. We were under the impression that this would be a covered feature.
Nancy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to learn of the unfortunate event that occurred during your trip. Unfortunately, no Comprehensive plan will cover a TSA delay as that is not considered a Common Carrier delay. We are pleased to hear that the airline did help you in that instance.

    We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Jun 25,2018
Generali Global Assistance Standard
I didn't file the claim, so I don't know if it's good plan
olga z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't use it. No claims filed
Nalin S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I guess the best outcome is not having to use the insurance which we didn't. It made a huge difference knowing that it was there if needed and the price helped with that sense of security. Very reasonable and value packed! Thanks for your service and I'll be using it again.
Douglas F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We used Insuremytrip insurance for two very pricey trips this year. We did not have a need to file a claim for either trip so we can't really evaluate the coverage. We are in our early 70's and the plan provided peace of mind for us especially since the trips were planned so far in advance.
Jerald S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
No issues . . . no claims.

Thanks.
Thomas P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The plan covered everything I needed, but I had no problems, so did not need to file a claim.
Patricia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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