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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Mexico rated Generali Global Assistance
4.67 out of 5
440
ratings and reviews
99%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Preferred
We were doing both a flight and a cruise, but the online page only allows you to click on one type of travel. As a result, I had to call, and the Tech was able to help me. I always go to your site to compare and have told numerous others. I have not had to use it, but it is peace of mind knowing I have it.
Jack F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I had an unexpected injury in the back country of Baja California. After getting to a place with a telephone, I was able to reach the 800 number and got assistance and authorization for an evacuation. The plan paid off my evacuation-related costs (including airline change fees) and also paid for the unused portion of my trip. they made me file a request with my health insurer, Kaiser, to get back the hospital charge, which was negligible, since this was Mexico.
I am very grateful I had insurance and the service was excellent. I will buy again from this company.
Karen N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The good news is I did not have to use the insurance policy!
William K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Excellent service with ease of enrollment.
Leo P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
I like the ability and ease of comparing plans.
Malvina A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have mixed feelings about policies such as this. Only purchased it for my wife’s peace of mind.
Colin G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
I’m happl I didn’t need to use the insurance.
D Elaine L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thank goodness, we didn't need the coverage, but it was nice to know it was there if we did.
Janis B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
We filed three claims - Trip Interruption, Trip Delay, and Medical. The paperwork was somewhat intense! My first package was 22 pages long. Be prepared to PROVE: 1) Who you are (Drivers License/passport) 2) Proof of payment (Not JUST invoices) like canceled checks or Credit Card Statements. 3) Carrier Invoices 4) Documentation from Carrier showing date of delay and reason for delay (Airline Customer service has form letter they send).
Once the paperwork is assembled and received in Claims everything went very well. We spoke to our adjuster and corresponded with her on a couple of questions. We are very pleased with that.
We completed the entire process and was paid via check on all 3 claims inside of 60 days total.
Note that Trip Interruption has a limit of $200 per day per person, If you are in a hotel for multiple days your claim needs to split that up into a per day cost. We actually had two hotel days but our receipt didn't detail that so it looked like one day which pushed us over the limit that one day. I would insure with this company again!
Peter D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
As always totally easy process.
luther m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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