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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Hawaii rated Generali Global Assistance
4.59 out of 5
203
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
We were told after we filed our claim that the maximum benefit they could give us was $300.00 Our expenses were more than that for the extra day. We paid almost that much for the insurance, so I guess we almost broke even. It was very difficult to file a claim. I spent hours doing it as I am no computer expert and it was hard to provide all the receipts. I don't think it was worth it in the long run.
elaine e. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback. Generali Global Assistance has issued the following response:
    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, and appreciate your feedback. We’d love to hear what was frustrating so that we can improve upon the experience. Our team can be reached at customerservice@generalitravelinsurance.com. We hope you consider us again for your next trip."
    Jun 19,2020
Generali Global Assistance Standard
Even though we did not need to file a claim, it gives us peace of mind the know we have travel insurance. Appreciate the ease to compare plans and purchase the plan on-line.
Marta H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I like the comparison features of insure my trip and use the website to purchase all of my travel insurance and recommend the site to others. The policy I purchased provided the features I needed. Thanks
Dennis B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We settled on Generali Global travel insurance by doing a comparison using a chart provided on the internet. We felt that Generali provided the coverage that we were most concerned with i.e. delayed travel, insurance if we had to cancel our trip or if we had to cut our trip short due to illness as we have an elderly mother. Luckily we did not have to make any claims as our vacation went very smooth. It is nice to know that we had coverage just the same.
Jennifer B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thankfully I did not have to use it. Comforted to know we had it.
Dennie Max R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
When I fell off a poorly designed sidewalk in Lahaina, HI, while trying to assess whether or not I was injured enough to require medical attention, the thought crossed my mind "this is what trip insurance is for". IF I had needed medical attention we would have missed the cruise ship back to the mainland, so it would have been a "major glitch" in the program. Luckily, I was able to walk away with a few scrapes, bumps and bruises and recuperate during the 5 days at sea.

I will never again waiver as to whether or not trip insurance is necessary! IT IS.
Carolyn O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very glad to hear that you did not suffer serious injuries in your fall. It is not uncommon for travelers to view the cost of travel insurance as a waste of money, that is until they need it. If you had submitted a claim, Generali would have worked with you to make the claim process as quick and easy as possible.
    Apr 16,2019
The trip included a
cruise
Generali Global Assistance Preferred
General Global Assistance offers a variety of plans for travel insurance and I found one that suited my needs. Did not get coverages I didn't need or didn't want but did get excellent coverages I did want. Traveling outside the U.S. it's important to have emergency travel plan back ups and I had peace of mind knowing I was well covered by General Global Assistance. I didn't need to make a claim, for which I am thankful. But it was nice knowing I had General Global Assistance to rely on, if necessary.
Susan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
This insurance gave us peace of mind when we thought we were going to miss our connection in Chicago due to weather. Luckily our connection was also delayed, so our vacation stayed on track.
Dennis M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Having the insurance relieved us of worry during our vacation. Thanks!
Paul D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Compared to other plans, this gave me exactly what I was looking for and at a reasonable price. Thank goodness we didn't have to file any claims and our trip was perfect. Communication was great and application easy.
Jeffrey H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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