Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Russia rated Generali Global Assistance
4.57 out of 5
67
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Premium
Forms were a bit complicated and "Patiient Authorization" form intrusive. However, I called and told the rep that my travel companion refused to fill it out. The rep told me to go ahead and file the claim without it. I received full reimbursement for my losses, so I am not complaining. Called customer service a couple of other times, and the reps were all very helpful, friendly and knowledgable. Very good service. As far as price of coverage goes, this is the first time I bought a policy with preexisting condition waiver. So I really have no authority to judge. Travelling to Russia and at my age of 73, I didn't see any more than 2 companies with Insure My Trip offering such coverage. Might have been the only one. If there were 2, this was the cheaper one.
Marjorie Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Excellent coverage at reasonable cost. Will purchase again.
Douglas D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Very easy to choose plan and order online.

As expected, no claims - but good to know I had the coverage.
Allan D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
CSA could have used technicalities to reject portions of my trip interruption claim. Instead, they fully paid all claim items. Great company to work with.
Richard W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Didn't have to use it which is the best outcome.
Robert K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Haven't filed a claim so, obviously, can't truly evaluate the plan. But on paper, what it covers is good; and when the prepaid cost of our trip went up by $250, they adjusted the coverage without any extra premium.
Ilya S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The plan with reasonable price, but I am lucky not to use it.
alla m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I did not need to file any claim.
Patricia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Buying the policy was easy, and the documentation was clear. I did not need to use the insurance on the trip but I'm happy with the purchase of it.
Mark I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Have used CSA for years...and though I've never had to file a claim, the value of the product always satisfies!
Linda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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