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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
12,459
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Preferred
File a claim when cruise cancelled, no response for over a month. Emailed and quickly told not covered due to virus not being a covered reason. I think they could be a little more understanding in this time.
Richard E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback. Generali Global Assistance has issued the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
    May 29,2020
The trip included a
cruise
tour
Generali Global Assistance Standard
Please forward information on policy coverage for trips cut short by government decree in coronavirus pandemic.

Thank you!
Andrew W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Not very easy to get started, but reasonable in what they covered.
Paul K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Good coverage at a reasonable price.
Ruth H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not have to file a claim. I think I read that no claims would be paid due to Corona Virius. I hope this is not the case. We had no problem with our flights.
Hubert B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Our trip was canceled and I contacted the company. They said I would get a refund but I haven’t gotten anything since I called
Sue H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Generali has offered the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing."

    Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you if you have any additional questions or concerns.
    May 12,2020
Generali Global Assistance Standard
I tried calling you to cancel the insurance because I had to cancel my trip due to coronavirus; no one answering my calls. Very disappointed with your company. Would not use it again or recommend it.
EVELYN K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Generali Global Assistance has offered the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."
    May 01,2020
Generali Global Assistance Standard
Our trip was cancelled. We were very upset that the plan didn’t consider an exception request to cancel this insurance due to corona virus outbreak. We sent that request explaining our age and a travel ban from our job. Also sent a proof of trip cancellation that we no longer needed this insurance.
We seriously consider not to use this insurance for our future trips.

Leonid and Irina Raksin.
Leonid R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for providing your feedback. Generali has offered the following response:

    "We're sorry the coverage didn't meet your expectation. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages. We also want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details."
    May 11,2020
The trip included a
cruise
Generali Global Assistance Standard
just glad we did not need to use this plan - especially with everything going on with corona virus.
thomas k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
I purchased a plan on January 29th, but after the initial coronavirus outbreak at the end of February, and prior to any quarantines in Italy, we rebooked our planned trip to go to a destination outside of Europe. Every hotel and the airlines provided immediate support - but I could not get in contact with Generali for over two weeks. I tried phone calls (where I was told there would be call backs within 3 hours) and emails (with no responses). Even InsureMyTrip could not get a response from Generali (on at least 5 different attempts through our March 6 departure). I ended up buying a backup emergency evacuation plan from another vendor on March 6 because "it was too late to duplicate the original plan with another vendor because of the timing of our new departure." I finally heard from Generali with a revision confirmation letter on March 9 "confirming our policy" with no evidence of the actual destination. Because of this experience, I feel it necessary to avoid Generali for all intents and purposes in the future.
Carl P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for providing your feedback. Generali has offered the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests, but unfortunately we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. We want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details. Thank you for your continued patience."
    May 11,2020
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