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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
12,512
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Premium
I had to file a claim because my plane had mechanical problems. which impacted my trip. Generali Global Assistance responded promptly to my claim and approved the claim. I always worry that that an insurance company will try to find a loophole in a claim to not pay and this was not the case. Highly recommended!!!
Debra P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I usually purchase insurance, since you never know! There was a little glitch, since I had purchased the insurance earlier in the year and the trip was postponed - again! So, I just wanted to transfer the original insurance to the new reservation. I had to go through a couple of "verifications" that I hadn't filed a claim against the first plan - which I didn't have to use since I didn't go on the trip. I thought the insurers should have known that, but all turned out ok. Thanks
Diana Brucelle W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
It is hard to say if the coverage was adequate because we didn't have to use it, we needed supplementary coverage because of Covid requirements to enter the country we were visiting. This is the first time we've needed this specific coverage. I found it a little pricey. Over $600 for 2 people for 8 days. I think the price varies in relation to how close you are to the travel date. I'm not sure why that would matter but, I got that impression. It was hard for me to select which coverage I needed because there is so much information. Luckily, I had a knowledgeable friend walk me through it after he purchased his. I also think its odd that when I came to the review page the question of , Did you file a claim? was already filled out, so they don't know if I was planning to file one. Maybe that option should be added. They also checked "yes" to say I would recommend them. While I would, I find that a bit presumptive.
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Kaylie
    Photo
    Thank you so much for your feedback.

    Premiums are based on the cost of your trip, the length of your trip, and the ages of the travelers. These 3 factors together may present a higher premium if there is a larger trip cost insured, a lengthy trip, or the travelers are older.

    We do have a lot of options for coverage on our website, so it may seem overwhelming. For this reason, we have licensed representatives available 7 days a week, via email, phone, or live chat. You can call us at 800-487-4722. Our representatives can direct you to a policy that will meet your travel needs, and we are all very knowledgeable about what plans will be best to meet travel requirements related to Covid-19. We also always recommend that you read the exclusions of a plan prior to purchasing, to verify that the policy does not exclude pandemics or epidemics.

    The review page only has two options for the questions regarding whether or not you filed a claim, and whether or not you would recommend the company. While it does have to automatically default to one option, if that option doesn't apply to you, you would simply want to select the opposite radio button.
    Jun 01,2021
Generali Global Assistance Standard
I did not have to use the plan but I am grateful I had the insurance in case anything happened. On a previous trip the airlines lost our baggage and it was a great inconvenience. My most recent trip was uneventful, thankfully.
HAROLD H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
A silent partner
Frank P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thankfully we did not have to file a claim but this very reasonable plan gave us peace of mind. Will use on all future trips
Lynn D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
It's not often that all trip details go according to plan, but ours pretty much did. We had no need for our General Global Assistance plan, but were still very happy to have had its support if we had been in need.
Robin C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Gouge customers adding expenses and fees that other companies provide for free.
Imagine the PITA if one had to actually make a claim. Lots of other insurance choices. Avoid this operation.
Daniel U. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,
    Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response.

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please contact (800) 348-9505 or [email protected] with any additional questions or concerns."
    May 06,2021
Generali Global Assistance Premium
It was comforting to know we had this coverage for our trip.
Sandra S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Excellent coverage if needed! I felt a lot more secure knowing I was covered if something would have happened!
Fortunately, I didn’t... but there were a few close calls..

Get it for peace of mind!!
RMorales
Roberta M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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