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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
11,017
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Hard to review because I didn’t need to use it.
Gerald H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
helpful telephone customer service made purchasing this policy easy!! thanks... :)
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Easy and efficient. Felt very comfortable with the plan. Thanks
James C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Glad I found your website. It was easy to work and understand and gave me a choice of what I needed, not a one size fits all. I will use it again.
Joseph R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
The contract certificate was poorly written (as also pointed out by a attorney friend), requiring me to rely on Insure My Trip (IMT) staff to clarify what is covered and situations when those covered events are not covered. Please note that while staff at Insure My Trip believed the legal stipulations were clear (since the IMT staff repeats them everyday), the contract was confusing and poorly composed for the customer. Glad that my trip went well and that I did not have to file a claim.
Minhlinh N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We appreciate your comments.

    Generali Global Assistance, like all travel insurance plans, may be confusing. Although we are not lawyers, our licensed representatives can guide you through the plans' terms and conditions which should help you narrow down your choices. We also provide numerous prompts (blue hyperlinks within each quote) to guide you to additional details on each coverage.

    Our licensed representatives are happy to help you with any part of the insurance process. Should you have any questions in the future, please feel free to call us at 800-487-4722.
    Mar 29,2019
The trip included a
tour
Generali Global Assistance Standard
My luggage got lost on the way home but arrived 2 days later. I didn't file a claim but I had peace knowing if anything happened on the trip I'd be covered.
I'll be going to Norway and The Netherlands in July so will be buying coverage again.
Joy W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Didn’t need to use the plan but still glad I had it just in case.
Wendy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I got the insurance because I have parents in their 90's, so if something had happened to them while I was away I would have been able to come back without enduring so much financial loss. Since it was a conference, my work would have made me reimburse them for the trip if I was not able to attend and present at the conference. Fortunately I did not need to collect, as they were fine, but the peace of mind was well worth the cost of insurance.
Anne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have mixed feelings about policies such as this. Only purchased it for my wife’s peace of mind.
Colin G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
One of the people on our trip needed to leave early because of a death in the family. We submitted a claim and once we emailed the documents needed, a check was issued. Everything went very smoothly and the claim process was easy. I would highly recommend this policy.
Scott T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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