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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,040
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Easy to obtain and price reasonable in comparison, but we didn't have to use it so it's hard to tell how that would have worked.
Jan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We had no claims, so all is good!
William F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Plan provided peace of mind for our trip. The cruise protection plan with cruise line did not provide adequate medical coverage. I did not get details before purchasing, so next time may just buy one policy with the coverage I need.
Rodger G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
We did not need to use the plan, since everything went according to plan. No one buys insurance, hoping to use it, but when you need it, you are glad you did.

Will be looking at them for our next trip.
Mark M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Unable to contact Generali during overseas trips/
frank k. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Upon receiving your review, we did contact Generali Global Assistance who researched their phone records. Please keep in mind that if you were calling internationally and did not connect, Generali may still not have a record of that call.

    Here is Generali's reply:

    "We're sorry to hear about the circumstances surrounding your experience, for not meeting your expectations, and apologize that you were unable to reach us. Our goal is to provide prompt, courteous assistance and seamless interaction to all of our customers. If you can provide the phone numbers you were attempting to reach, where you were calling from, and the date and time or your attempts, we can better determine what happened in your case. You can always contact (800) 348-9505 or csa@csatravelprotection.com any time prior to or after your purchase with any questions. We hope you will consider us again on your next trip."
    Aug 08,2019
The trip included a
tour
Generali Global Assistance Standard
We did not have to make a claim, thankfully.
Cruz S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Very good plan. Did not file a claim but allowed me to be relaxed my entire trip.
David Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I was so glad I did not need to use the insurance I purchased! Sure was glad I bought it, tho. As all my family & myself are older now, you never know when you will have to cancel a trip at the last moment. Thanks to Generali!
Judy N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We had delayed baggage and had to buy a couple of days' worth of clothes from a local mall booth-vendor. All cash and no receipt. Based on the other evidences I submitted (photos, emails, etc.) Generali approved my request for reimbursement promptly. Couldn't ask for more.
Durham M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I was very pleased,the lady who I spoke to about this was very friendly &informative. Will use again next year for vacation.
Susan W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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