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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,229
ratings and reviews
98%
recommended
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Showing
Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Always good to have the coverage and thank goodness I didn't need it.
Nancy M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thankfully we never needed to file a claim, but felt good knowing we were covered just in case.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Did not use it, but it was good to have it
Venny H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thiis was the best plan for the most reasonable cost.
Samuel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
There were no problems encountered on the trip that required the trip insurance. Its hard to evaluate a product that was not used (good news), but it was nice to have the peace of mind that the insurance was there just in case.
Mark W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I did not have to take advantage of the plan. So I cannot have an opinion as to how well the plan covered my needs but I felt very secure having a plan in case that I would be needing it. I thought they cost was very reasonable.
Ursula C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Attempted to reach the company as our trip to Europe was coming to an end this past weekend 8-30-2019. A hurricane was approaching my home State of Florida and my wife and I were simply trying to reach a representative of the insurance travel policy to ask a question about the policy, however, numerous attempts to do so were unsuccessful. We were never contacted after countless attempts on the “ we will call you back , no wait system “ and we were never cable to have are call picked up on hold. Luckily we did not have a claim... such as travel delay. The Hurricane did not affect Florida and our return flight back London-Dallas to Florida had no issues . If we did have a claim, I am not feeling very confident that we were going to be able to reach someone. This is the first time I have had a Travel policy that I may very well have possibly needed. Probably will choose a different travel policy company next year!
Craig B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your feedback. We forwarded your comments to Generali. Here is their reply:

    "We’re sorry to hear about your negative experience and apologize that you had a difficult time reaching us. If you could provide the following information it could help our tech team resolve future technical issues: The date and time of your attempted calls and the department you were trying to reach. Thanks!"
    Sep 10,2019
    • CraigB
      Photo
      The incident occurred
      on Saturday, August 31st 2019 approx. at 5 pm/6pm London Time. We were trying to reach customer service on the number 240-330-1529 (outside the USA) as directed.
      Sep 11,2019
The trip included a
cruise
Generali Global Assistance Standard
At age 80, it is imperative to have medical and evacuation coverage when I travel outside the US.
Don G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Fortunately, we did not need to use this. It was comforting to know that it was there if it had been needed.
Ricky B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
The reason I would not recommend is that our travel plans changed but I wanted to change my plan and was told no. No refund and to late to change without sending in lots of paperwork.
Dietrich D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your travel plans changed. Unfortunately, your request to cancel the policy was made after the 10 day review period had expired. To prevent your premium from going unused, we offered to submit a request to transfer the policy to a new trip. In order to submit this request we do need documentation showing your original trip was cancelled or transferred and documentation confirming your new trip details. The documentation is used for both auditing purposes as well as confirmation of the changes with the travel suppliers. If you have any questions about transferring a policy, please call us at 800-487-4772. We look forward to assisting you in the future.
    Sep 04,2019
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