Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,159
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Custom
It is comforting to know everything is in place should one need it.
Joseph H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I fell my trip is secure afterI buy a insurance.
Carol T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Easy to obtain. Covered pre-existing. Representative on phone was very helpful.
Larry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't have to file a claim, but the coverage seemed good relative to the price.
Alvin K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Although I did not need the insurance it is always good to have it just in case of an emergency.
Sara G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Simple to obtain on the Web.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I have personally used insuremytrip many times. I go on vacation 3-5 times a year and it is important to have good coverage for peace of mind.
Thank you for your help.
Diana T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
When you have to use a plan, this would be an AWESOME plan. We did not have to use it and of course, you believe that they are an extra added expense that you feel you don't want to add to an already expensive trip BUT if something would have happened we would have been glad to have been covered by this company. We would do it again in a heartbeat, Thank you,
Montana B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Airline cancelled our direct flight from the Azores to Boston at the last minute for "commercial operational reasons." We were put on a later flight that included a stopover. This resulted in us missing our flight from Boston home to Philadelphia. We had to purchase tickets on a later flight. We ended up having to eat that additional cost of $442 because the CSA General Global Assistance Custom plan did not cover it even though it purported to cover trip delays and trip interruptions. The (very) small print indicated they would only pay for delays caused by weather, mechanical breakdown or labor strike. So an airline can cancel your flight at the last minute, perhaps because it is not full, leaving you high and dry with additional costs, and this plan won't cover it. Ugh!
Mark P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your feedback on this policy. We hope that your fellow travelers will find this information educational.

    Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. These "named perils" may differ according to policy and may even vary by state. Unfortunately, there is no one policy that will cover everything that may occur during a trip.

    In your particular claim, Generali did reimburse you under your Travel Delay according to the terms of your policy. "If you are delayed on your Trip for 6 hours or more, we will
    reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay."

    However, Generali did decline to reimburse you under Trip Interruption for your prepaid nonrefundable flight. SATA canceled your flight for "commercial reasons" which is not a covered peril under any policy including your Generali plan.

    Once again, thank you for taking time to submit this review. We recommend to all travelers to take time to review the "named perils'' that are listed on our website prior to purchasing. Please feel free to call us at 800-487-4722 for assistance.
    Jul 17,2018
The trip included a
cruise
tour
Generali Global Assistance Standard
Have used Generali Global Assistance Standard (formerly CSA) on all trips during the past 5 years and always recommend them to friends. On one trip we were delayed and filing a claim was easy.
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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