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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
11,070
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Anytime I don’t have to file a claim with an insurance company, that makes me happy. Travel insurance is only needed when things go awry. And things went as planned - this time!
Donald J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Not really sure on the goodness of the plan because I never needed to file a claim, but I was glad I had the insurance. two others on the trip were either sick or injured and if that had happened to me, I would have returned home and filed a claim!
Gail N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Have used the service many times would not travel without the added protection
Vincent h. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Good coverage at a fair price!
Edwin C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Thank goodness I did not have any issues that required this insurance! But it was a huge comfort that if I had needed coverage it would be taken care of. This was my third time purchasing insurance from Insure My Trip, they are knowledgeable, efficient and competitive in pricing.
I will certainly use them the next time I need insurance.
Carolyn Mortgu F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
My primary goal was to be sure that If I needed to be evacuated that I had a policy for that possibility. It appears that each coverage wants to be sure that a previous coverage does not cover, in this case, evacuation. I learned from Humana that I must spend my dollars first, return to the US and then file for reimbursement.

I'm not sure how your carrier would have performed in this instance, but I felt good about having the extra protection.
Barry L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I thankfully did not need to file a claim. It gave me peace of mind during my trip, and seemed a good value for the money.
Diane E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I left a message and asked for a call back do to my wife going to urgent care. I did not get any return call.
Rodney M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments.

    In response to this review, Generali researched their files but could find no record of your call or email to the Generali claims or emergency assistance center. However, they do have a call from you to their customer service center asking to cancel this policy stating that you already had a policy. Since your call to cancel this policy was outside the 10 Day Review Period, you were not eligible for a refund.

    "10-DAY RIGHT TO EXAMINE YOUR POLICY
    If you are not satisfied for any reason, you may cancel coverage under the Policy within 10 days after receipt. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Policy to us at the Program Administrator’s office or our authorized agent. When so returned, the Policy is void from the beginning. After this 10-day period, the payment for this coverage is nonrefundable."

    We regret that we could not be of assistance. Please call us at 800-487-4722 if you require additional information.
    Mar 14,2019
Generali Global Assistance Standard
Competitively priced, offered peace of mind for a week of skiing.
Wayne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Really cannot rate plan, as thankfully we didn’t need to use it.
Michael L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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