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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,040
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Preferred
I didn't have to file a claim, but it's good knowing that insuremytrip is there to back me up if I need help.
Stephanie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your confidence. We are always ready to assist you alongside Generali Global Assistance in the event of a claim.
    Jul 26,2019
Generali Global Assistance Preferred
I didn't have a chance to file a claim because my trip went smoothly. I will buy in the future because it helps release stress for unforseen issues with the future trips.
Ha D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I love how easy it was to sign up for this plan. I also super appreciated the coverage and peace of mind it provided when traveling overseas. thank you
Dianna S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fast and easy to obtain. Fairly priced. Glad that we did not need to use it.
Alan r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
We had to cancel our hiking trip in Italy due to an injury five days before departure. Our claim has been completely resolved in a timely manner. Only wrinkle was I had to resubmit documentation pdf’s by email when the claims adjuster was unable to access them from my online submission. Not a big issue. Glad we used them.
Fred S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We will use you again.
Marguerite T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't need to file a claim.
Nina W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Buyer beware. My claim was denied. They were looking for the flimsiest of excuses to deny. First one ground then another and then another when it was pointed out that grounds for denial were incorrect. If someone has a medical emergency denying coverage because they did not return home within 7 days as opposed to 10 days as per physician advise, in my opinion is just the worst. I'm surprised that insure my trip which has been a reasonable broker,  with who I have done business for many years, carries this insurance. Being self congratulatory by mentioning 65K reviews is not going to help if you have forgotten your basic customer service ethos. I have recommended many customers to your site; needless to say this will not happen in the future and I will be taking my business elsewhere.
Amit R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Michelle A
    Photo
    Thank you for your review. We empathize with the circumstance surrounding your claim and understand your disappointment in having your claim denied. Thank you for allowing InsureMyTrip to advocate on your behalf. We contacted the claims department at Generali Global Assistance to assist you with the claim that went unpaid. The Generali representatives informed us that the claim was adjudicated in accordance with the terms and conditions of the policy and remained n the denied status.

    We appreciate you using InsureMyTrip for your travel insurance needs. If you decide to use InsureMyTrip in the future, please consider calling and speaking with one of our licensed representatives who would be happy to help explain the benefits available prior to purchasing.  Our toll free telephone number is 800-487-4722 and we have representatives available from 7 am to Midnight EST Monday through Friday and 9am to 9pm EST Saturday and Sunday. We look forward to assisting you in the future.
    Aug 05,2019
    • Michelle A
      Photo
      Generali is sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. They want their customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact them using (800) 348-9505 or csa@csatravelprotection.com with additional questions.

      Aug 07,2019
The trip included a
tour
Generali Global Assistance Preferred
I did not need to use any part of my Generali Global Assistance travel insurance policy. It was a background comfort to know I had this insurance policy and for my group trips abroad. I always buy travel insurance as soon as I have paid the initial tour deposit. One never knows what might happen in the intervening 12-18 months, so best to have brought a comprehensive policy.
Cherrill S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I did not have to use this coverage so can not comment on how good or bad it was. I guess this is a good thing.
I wish there was some type of coverage for people who travel several times a year that is more reasonable. A yearly policy? If there is such coverage please let me know.
Thank you
Darlene S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. InsureMyTrip does not offer annual Comprehensive plans which would include Trip Cancellation and Trip Interruption. We only offer the single trip Comprehensive plans such as the Generali Global Assistance Preferred plan. However, we do offer multi-trip Travel Medical and Emergency Medical Evacuation plans that are annual policies providing international coverage for multiple trips during that year.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Jul 23,2019
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