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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
11,077
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
As always totally easy process.
luther m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
It was reassuring having the plan. I am glad I did not use it.
Ivor G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
We compared you with another provider and found Generali Global Assistance offered more.
Carolyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I had to change the travel dates shortly before leaving on my trip. Generali Global Assistance quickly made the adjustment and sent me an updated policy. That customer service was very appreciated.

Fortunately, I did not have to file a claim on this trip, but I was glad to know that if my flights were messed up or if baggage was lost, we would be covered.
Gayle M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Did not have to use the plan but was glad to know we had it if needed.
Neal K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Bought the plan for emergency medical care and transportation
Can’t evaluate the plan because we had no issues
Will buy again
Thomas R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
This review points out the poor coverage of most policies on the market today. Insurance coverage has to be rated upon the actual care,concern and paid coverage in the event of a major health event . Imagine getting stranded in a 3rd world country and subjected to long term lower quality health care because an insurance company employee decides the care is “adequate. This policy, like most others, has inadequate coverage requirements for evacuation/repatriation. It is unreasonable not to cover for return to home venue rather than closest facility. Also unreasonable not to take into consideration the best medical care available rather than merely “adequate”`.
The cost of coverage for a 6 day trip was excessive.
Charles E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for taking the time to complete this review. Travel insurance plans and premium are determined by each state's insurance department. Premiums are generally based on the age of the traveler, trip cost and length of trip.

    Travel insurance providers, who maintain large databases of skilled medical providers and transportation firms, are skilled at handling these types of emergency medical situations. The providers' 24 hour emergency assistance centers are staffed with highly trained individuals who can handle language translation and are trained to ensure that escorts and the appropriate medical equipment are on board. They will coordinate with the host country, local authorities, and the traveler’s physician to determine the best and safest method of transportation as well as managing payment and timing of services. The 24 hr assistance also keeps in touch with family members advising them of the schedule and the traveler's progress in getting back home which includes handling immigration documentation, flight clearances, coordinating ground transportation as well as entry to an appropriate medical facility.
    Feb 20,2019
Generali Global Assistance Standard
It was peace of mind!
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Had piece of mind
I did not need to use the insurance
Mervyn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The coverage was easy to understand and I feel that it was a value received. It gave me peace of mind knowing that if I needed assistance with a evacuation it was there. I did not have to use it but I know people in the past who have had health issues and did not have coverage so it gave me a piece of mind; I was quite relaxed about having the coverage while I was in Mexico.
Margaret T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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