Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,030
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
We had an absolutely PERFECT Carnival Cruise to New England/Canada with Caribbean-like weather (Sept 9 - 16). The only bad experience we had was waiting on Super Shuttle for 3 hours in New York to take us to LaGuardia airport. Since we did not file any claims with your company, I cannot give an opinion on how your company pays on claims. Had a wonderful trip!
Beryl W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Insurance is always something you hope you won't have to use and once the trip is done and enjoyed you wonder if you really needed to spend that money. I do this because once I had a trip planned and had to cancel. Your company was very easy to work with and the coverage was complete. I bought the insurance to hedge my bet so to speak. I didn't need to file a claim and I hope that I don't again, but I will continue buying trip insurance from you because one never knows and you were great to work with twice when we did have to file a claim.
Joan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
could do better with price lowering so we can have return customers
radhika t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    With all of our travel insurance policies, prices would be determined based on three factors; (1) the ages of the travelers, (2) the cost of the trip you are insurance and (3) the length of travel.

    We always recommend contacting us when looking for a travel insurance policy. Our licensed representatives are available 7 days a week and can find you the policy that covers your travel needs at the lowest cost. We can be reached at 1-800-487-4722.
    Sep 20,2017
The trip included a
tour
Generali Global Assistance Standard
No issues . . . no claims.

Thanks.
Thomas P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The plan is great, but it would be better to have one plan that includes the travel insurance and the medical evacuation insurance. One plan should have both for one price.
Deborah R. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. This CSA Travel Protection Custom plan did also cover 250,000USD for medical evacuation.

    If you have any questions or concerns, please call us at 800-487-4722.
    Sep 18,2017
Generali Global Assistance Premium
My laggage was misplaced for 3 days on my return home. CSA when very slow in replying to my claim. In the end CSA washed their hands of my claim and are now refusing to pay my claim. I am very disappointed in this outcome and will never use CSA in any up coming travel.
Troy P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    The CSA Custom Luxe will provide coverage for Baggage Delay in the event your delay occurs during your trip.

    "We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 12 hours or more during your Trip."

    Since your baggage delay occurred on your return flight home, coverage would not apply as you are home and would not need to purchase additional clothing or personal articles.

    Please feel free to contact us if you have any questions or concerns. We are available 7 days a week at 1-800-487-4722.
    Sep 27,2017
Generali Global Assistance Standard
It is very hard to rate this plan since we (Thank's God) had no claims to report.
Hence, we can only say that the price was right for us and it seemed to cover our basic needs.
Thank you
Margarita C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Until you need to file a claim, it is nearly impossible to truly assess the quality of and your level of satisfaction with a given insurance policy. At face value, this appears to be a comprehensive plan at a reasonable price. I have bought this same plan on multiple occasions and fortunately have never needed to file a claim. I would advise people reading the reviews to concentrate on those where the purchaser needed to file a claim.
Thomas F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I was trying to buy premises coverage for a vacation rental apartment, but the site gave me trip insurance instead, and then told me my request for the premises coverage could not go through.
William K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on your policy.

    On our site, we recommend the top rated Travel Insurance compies who provide trip protection, emergency medical and medical evacuation coverage. CSA is one of our providers who supply this coverage to us. It is possible that CSA provides Liability coverage for rentals, however since our site is not geared towards this type of coverage, you would have to purchase this directly with CSA.

    Please feel free to contact us with any questions or concerns. We are available 7 days a week and can be reached at 1-800-487-4722.
    Sep 26,2017
  • Deborah
    Generali Global Assistance
    Photo
    We're sorry to hear about your negative experience and want to help. All of our plans include a free look back period which allows customers to cancel their plan within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com as we’d like to try and help you find the coverage you were looking for. We hope to hear from you soon.
    Sep 28,2017
The trip included a
tour
Generali Global Assistance Premium
did not have to invoke insurance, we had no need to cancel, etc so hard to say. Price seemed reasonable.
Philip b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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