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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,047
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Our needs changed long after we set up the insurance coverage and still well before our departure date. The plan would not allow us to increase our coverage.

Also, we had two assigments to fulfill on our trip. As a complete surprise, both of these assignments collapsed due to factors in at our England destination. This entirely changed our travel plans and needs but I am not clear as to whether we would have been covered had we decided to cancel our travel.
Edward M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comments. Generali did decline to increase your total trip cost because the shipping expense would not be considered part of your travel arrangements.

    In order to cancel a trip and receive reimbursement for your prepaid expenses, you must cancel for a covered reason.

    The number one covered reason for Trip Cancellation and Trip Interruption is the unforeseen illness or injury of you or a traveling companion that deems you unfit to travel, by order of a licensed physician; or the unforeseen hospitalization or death of a family member. To see all of the covered reasons to cancel or interrupt your trip, please click on the dollar amount that appears under the words "Trip Cancellation" when viewing your Confirmation of Coverage or quote.
    Oct 11,2019
The trip included a
tour
Generali Global Assistance Standard
Well, it was nice to have the insurance, not that I used it, but, if I had had to use it, I'm sure my coverage would have been tiptop, the cost more than reasonable for the service received, the claim process smooth and troublefree, my satisfaction over the top, and my eagerness to recommend the plan to all my friends and relatives would have been boundless.
john g. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
hard to answer these questions as we did not have occasion to actually use the coverage
Paula M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Fortunately I didn't have to use the insurance policy, but the price was right for the level of coverage requires and all documentation showed effective coverage and protection with appropriate exclusions.
Dianne K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Fortunately I didn't have to use the insurance policy, but the price was right for the level of coverage requires and all documentation showed effective coverage and protection with appropriate exclusions.
Matthew F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Good to have in case needed but luckily not! Was easy to sign up for and will use again.
Linda C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
There was one occasion when it looked as if we would miss our connecting flight because our plane was delayed. Because we had booked it ourselves on a different airline we would not be helped or directed in any way if we missed the connection. There was a very strong comfort in knowing that if we missed the flight we were insured for that. Well worth the investment.
Thank you
Francis K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Fortunately, on our current trip we had no reason to use our trip insurance. However we did feel comfortable with our protection because of a past experience when we did need our insurance coverage and the service and processing of our claim was handled quickly and professionally. We will continue to purchase Generali trip insurance for all of our foreign travel.
Susan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Glad I had the plan. Better safe than sorry. Thank you.
Julie B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't need it, thank goodness, so I do not know how well the coverage would have worked; but I felt more secure having bought the policy.
Krisanne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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