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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
11,070
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
It felt good to have a plan. Fortunately I had no need to use it. I will always use this plan in the future when I travel.
Barbara E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
After we arrived in Peru, we learned that our flight to Cusco the next day was cancelled. The airline was in bankruptcy. This was the first time we heard this news. If we didn't make it to Cusco on time, our trek on the Inka Trail to Machu Picchu (reserved five months earlier) would be forfeited, with no way to reschedule. So we booked new flights, paying same day fare, and relieved that we'd arranged travel insurance. The only thing I can say for Generali is that their message denying our claim was relatively prompt. I will never engage with this company again, and urge you to find a more trustworthy and reliable insurance company.
Alan S. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for taking time to reply. Unfortunately, your Generali Global Assistance Standard plan did not include coverage for Trip Cancellation or Trip Interruption due to the bankruptcy of your travel provider.

    "Financial Default: Not Applicable"

    Although we understand that our website offers many plans, which may be confusing at times, we do provide you with all the information that you would need to compare plans and make the best choice. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat weekdays 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST.
    Feb 05,2019
The trip included a
cruise
tour
Generali Global Assistance Preferred
Just felt plan too expensive.
Don T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
I didn't have to use the plan so I can't comment on claims but I felt the policy would have well covered my needs if necessary.
Meagan T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
United Airlines cancelled my flight en route to the airport. As I missed a day of my trip, I filed a claim and left the following day. While the initial search for the right department was a little bit of a run-around, once I was directed to the right page and type of claim, I competed the paperwork, scanning attachments, and by the end of the day, my claim was accepted. A check for $150 was in the mail.
Carol L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The process for filing a claim was clear and well handled. I was given updates promptly and received results in a timely manner. I appreciated the attention and thoroughness of the offices involved. I would definitely recommend Insure My Trip and intend to use the coverage again as I travel.
ralph m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Since I didn't use it, I could not tell you wheather it was satisfactory!
Zohreh A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It certainly seemed like good coverage to me for the price especially for the medical evacuation aspect, which is what I worry about the most on a ski trip that could contain an accident. Fortunately, I did not have to use the coverage, so I don't know for sure how quickly the company would have stepped in to make sure that my medical needs were being totally taken care of. I will continue to use this product and hope that I never need to make a claim! Of course, that is what you always want to happen with any type of insurance that you might purchase!
Charles E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The plan was fair and balanced.The cost was reasonable.I would defifinitely utilize your services again.
Yogi W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Glad I did not need to file a claim.
Susan W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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