Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,693
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Unfortunately, I had to cancel the trip. My claim was processed in a timely manner. I got excellent support from Generali's the agent for filing my claim. I do recommend Generali travel insurance.
Christina M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
No claim. No problem. All ok. Thanks.
VINAY P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Very Upsetting Day with my flight cancelled (found out after sitting in the airport from 4:15 pm - 7:00pm waiting for the airline counters to open). My claim (Travel Delay) took 4 weeks & check will take another 7-10 business days. Dissatisfied with the plan that I selected for this trip.
Celestine W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Unfortunately, claims processing does take more time during hurricane season. Nevertheless, we are pleased to hear that you received your claim payment in the mail.
    Oct 17,2018
Generali Global Assistance Standard
The process for arranging coverage was clear and easy to navigate and follow up was very good. We will use this service in the future.
Glenn T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Make sure you read the fine print and understand when the policy will pay. I was in the path of Hurricane Florence and was very lucky to make my flight out of Charlotte. I wanted to change my ticket to the next day but Alitalia would not agree and then I found out that Generali Global Assistance also would not have covered me if I had not been able to get to the airport but the flight was not cancelled or delayed. It turns out the flight was delayed, and I actually was able to drive to Charlotte and make the flight. But it was very worrisome to find out the policy did not cover what I expected it to.
Susan H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback. We are glad to hear that you were able to make your trip.

    We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Oct 11,2018
The trip included a
tour
Generali Global Assistance Preferred
Kenya Airways lost one of my bags and I had to return to the US before it was found. I contacted your claims people and spoke to Courtney who was very helpful in answering some general questions. Thankfully, the bag was returned to me intact (thanks to Delta) and no claim was needed.
Sheila L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My American Air Lines flight from Denver to Raleigh was cancelled October 1 because of Hurricane Florence even thought RDU Airport was not closed. Maybe AA could not get the scheduled aircraft to Denver. I had to spend Monday night in Denver. Because the hurricane formed before I left on my tri[ I was not reimbursed for my motel room. I think for now on I will just skip trip insurance and I a reserve fund for things like that. It would be less expensive in the long run: $288 for insurance, $150 for room (not reimbursed).
Joan S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you very much for taking the time to submit your review. It is never pleasant to hear that your claim was denied. However, once a storm has been named, it is a foreseen event and no claims related to that storm would be covered. Since this plan was purchased after Hurricane Florence was named, there would be no coverage, unfortunately. To have coverage for hurricane related claims, you would be required to purchase a policy prior to a storm being named, this would be the standard for all travel insurance providers.

    Please remember that InsureMyTrip is available for assistance by calling (800) 487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.
    Oct 11,2018
Generali Global Assistance Preferred
I could not have been more impressed with quality of service I received or the patience or expertise of Generali personnel when I called with my endless stream of questions. (We had never purchased travel insurance before and so, the whole process was quite a mystery.) To be clear, we didn't file any claims so I can't speak to that part of the product experience but that aside, I was entirely happy with our interactions and would definitely recommend Generali to a friend and make it my first stop the next time we're planning a big trip.
Donald N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
I would use the option to purchase travel insurance more often although I may never use it, if the price of a policy was less than the high % of the trip I recently did. To think that you spent over a $1000 and only got a little piece of mind seems pricey. Maybe the insurance company could do a reduced cost as one uses the company to purchase further travel insurance.
Stanley S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thankfully did not have to use it. I aaume it would have not been a hassle had we needed it.
Tammy V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.64)
  4. Medjet
    (4.63)
  5. Berkshire Hathaway Travel Protection
    (4.61)
  1. Berkshire Hathaway Travel Protection
    (4.65)
  2. GeoBlue
    (4.62)
  3. Travelex
    (4.53)
  4. Crum & Forster - Travel Insured International
    (4.49)
  5. John Hancock Insurance Agency, Inc.
    (4.48)