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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,040
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Premium
I did not file a claim this time but I have in the past with no problems. Its good to have a peace of mind when traveling.
Crystal P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Great service - fast and efficient.
Lynn R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Trip insurance is always great to have to sleep better, but you never really know what you've got unless you have a claim! Unfortunately in my case, I did have a claim and they did respond with excellent service. The biggest challenge was reaching the 800 number with very spotty WIFI signal, but once I made contact Generali swung into action. They used photos of my medical reports to make the determination of what was necessary and made all the arrangements for changing my return trip and arranging door-to-door service on ground and in airports. Once I got home, I filed a formal claim with documentation for non-refundable and additional expenses, and these were paid in a very timely fashion with good followup.
I'm very thankful to have had that support - I think it persuaded a number of my companions and friends back home of the value as well.
Mari-Jo H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I always carry travel insurance while traveling outside the US. Most of the times I did not need to use them, but it is the peace of mind that counts.
Ranjit S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Excellent plan but we did not use it
Angel L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
At age 66, we took a trip this summer to Montreal, Quebec, Maine, Massachusetts, and then on to Illinois and Wisconsin. In the past, we never would have considered getting trip insurance for a trip like this, only for more expensive vacations overseas. But then it dawned on me that we technically needed medical coverage for the Canada part of the trip (Medicare does not cover problems outside of the US and Supplement plans only provide very limited coverage). So I explored this with Insure My Trip, and they found this fully comprehensive policy for not much more money than the basic medical policy.
Tom F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thankfully, I didn't need to use it, but felt relieve in having it.
Crocetta B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Peace of mind while we were traveling!
Daniel T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunately, we had no need to draw on the policy during our trip. Our traveling friends however, did have flight delays and missed excursions. So far, their dealings with Generali has been positive. We have just returned so I can not comment on how quickly they will be reimbursed. Knowledge of being covered in case of an emergency was well worth the cost of the policy. We would buy Generali insurance for a future vacation again.
Michael V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately I never had the need to file a claim. Therefore I cannot attest to the customer experience related to claim filing and reimbursement. However, the process of buying the coverage was convenient and simple. The plan we purchased covered our basic needs.
David L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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