Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,013
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
The insurance plan gave us peace of mind if we needed any assistance. Thankfully, everything went well.
Ronald C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
We had to cancel our trip to Hawaii due to medical issues, after purchasing non-refundable resort and air costs.

Thankfully, both the resort and Delta happily rescheduled our trip to later this year with no penalty; when we contacted Genrali to move our trip insurance to the new date, we were informed the price would now be $600, twice the original cost.

Customer service gave us the option to cancel the trip insurance through a process they call "exceptions," in which they will refund the original cost if provided evidence that the trip had been rescheduled with no penalties. I sent all documentation, including emails from the resort and changed plane reservations that clearly showed no penalty fee charged. Not good enough for Generali.

I guess I should have just filed a claim for the $5,000 trip cost, instead of trying to be the "good guy" and change the reservations to a time when we can travel. This is why we can't have nice things.

Live and learn. Would never buy trip insurance through this company again.
Jill G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Mercifully I did not have to use the plan but I felt comfortable with the coverage if it was needed
James M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Trip insurance, like most insurance, is philosophical. We had a bit invested in our trip and knew that cancellation would cost us everything we had spent. Any time we spend over a certain amount we can't afford to lose, we add insurance. We don't want to cancel a trip and not be able to afford rescheduling it. It is worth the extra cost for us.
Susan T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
FORTUNATELTY, we had no need to file a claim. Our trip with Odysseys Unlimited went flawlessly.
I'll most likely use "insure" on our next trip, just for the piece of mind.
Karl B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Very hard to review as I luckily had no need to file a claim!
Pamela E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Of course since we are not planning to file a claim we can't test it to see how good it really is - but barring that - our policy covered what we wanted it to at a far more reasonable price than the insurance company recommended by our travel packager proposed.
Leslie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I am an 84 year old male, I was satisfied with your coverage, however , for a domestic flight and organized tour of NY, I was not pleased with the price for this coverage. I did check other insurance companies and found that you were comparatively
not out of line.
Norman L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking the time to submit your comments.

    Comprehensive policy premiums are calculated based on the age of the traveler, trip cost and length of trip. However, our website offers you the opportunity to quote and compare plans prior to purchasing which helps you to find the most economically priced plan without sacrificing coverage.

    Please keep in mind that you may always call us for assistance. InsureMyTrip is available weekdays 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM at (800)487-4722.
    May 18,2018
The trip included a
cruise
tour
Generali Global Assistance Standard
Don't really know how well program works since luckily I did not need to use it. Felt safe and inner tranquility knowing I was protected should anything arise to cause a trip interruption or cancellation.
Juliet F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Excellent claims procedure.
Michael K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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