Call us

Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
11,513
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Having had the good fortune of not filing a claim for my trip, this is a review of the contract document, not its implementation. One reason I chose this plan was because I felt the contract document was well written, well organized, and easier to understand than those of other trip insurance companies.
Paul L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
There actually were some problems on the cruise I went on for which I bought this particular policy. But thankfully, I personally did not have any issues that necessitated a claim of any kind. However, some of my travel mates did have problems, particularly with their return travel home. I highly recommended they get travel insurance in the future, especially for trips that are costing them a lot of money and especially during winter and spring travel when weather issues can cause unexpected delays, cancellations and other emergencies. I would rather have the protection and not have to use it than need it and not have it! I recently did have to file a claim with Generali for travel interruptions caused by the Polar Vortex that stuck in January and received payment of my claim. Generali seems to have the best price structure for the most comprehensive coverage compared to competitors. And I have no complaints so far about their service or support. Will definitely continue to rely on and recommend them!
Deborah J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
"As the reason for your trip interruption is not due to a listed, Covered Event, no benefits are payable for your claim."
Irene S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback.

    Trip Cancellation reimburses you if you must cancel your trip prior to departure for a "Covered Event". These events are specifically listed under Trip Cancellation and may vary from plan to plan and state to state.

    Listed below is brief summary of some of the "Covered Events" as listed in your policy. Please refer to your Certificate for complete terms and conditions.

    "1. The Sickness, Injury or death of you, your Family Member, your Service Animal or your Traveling
    Companion...
    2. Common Carrier delays and/or cancellations resulting from adverse weather, mechanical breakdown of the aircraft, ship, boat or motor coach
    ...or organized labor strikes...;
    3. Being directly involved in a documented traffic accident while en route to departure on your Trip;
    4. Being hijacked or Quarantined;
    5. Being required to serve on a jury, or required by a court order to appear as a witness in a legal action...;
    6. Your Home made Uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
    7. Your Accommodations at your destination made Uninhabitable due to fire, flood, volcano, earthquake,
    hurricane or other natural disaster...;
    8. A documented theft of your passports or visas;
    9. A mandatory evacuation... at your destination due to adverse
    weather or natural disasters...;
    10. Being called into active military service to provide aid or relief in the event of a natural disaster;
    11. Your previously granted military leave being revoked...;
    12. Your involuntary termination of employment or layoff...;
    13. A Terrorist Act which occurs in your departure city or in a city to which you are scheduled to travel while on your Trip, and which occurs within 30 days of your Scheduled Departure Date...;
    14. Your Host being unable to provide Accommodations due to a life-threatening Sickness or Injury, or due to death...;"

    Although we regret that you did not receive reimbursement under this policy, if your trip interruption was due to a reason that is not listed above, then your claim would have been denied.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    May 02,2019
The trip included a
cruise
Generali Global Assistance Preferred
Having the insurance plan provided us with peace of mind. It would have gotten us home from our trip. I will buy it again.
Joseph P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Thankfully I did not have to use this. But it offered peace of mind in case of issues that came up.
Kim S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
didn't need to file a claim, but peace of mind was worth the price in that we booked trip months in advance and anything can happen. Trip insurance is generally expensive and this policy seemed to be the best price for comprehensive coverage
Sanford G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
I didn't file a claim, but the cost was reasonable for the services provided.
Wendy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I plan to use again for next trip March 2020
Diane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
When I fell off a poorly designed sidewalk in Lahaina, HI, while trying to assess whether or not I was injured enough to require medical attention, the thought crossed my mind "this is what trip insurance is for". IF I had needed medical attention we would have missed the cruise ship back to the mainland, so it would have been a "major glitch" in the program. Luckily, I was able to walk away with a few scrapes, bumps and bruises and recuperate during the 5 days at sea.

I will never again waiver as to whether or not trip insurance is necessary! IT IS.
Carolyn O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very glad to hear that you did not suffer serious injuries in your fall. It is not uncommon for travelers to view the cost of travel insurance as a waste of money, that is until they need it. If you had submitted a claim, Generali would have worked with you to make the claim process as quick and easy as possible.
    Apr 16,2019
The trip included a
tour
Generali Global Assistance Standard
No problems, so did not have to use.
Jennings C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.72)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.55)
  4. John Hancock Insurance Agency, Inc.
    (4.49)
  5. Crum & Forster - Travel Insured International
    (4.47)