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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
12,467
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
This was the first time I purchased trip insurance, but with planning a 3 week European trip with a friend, I thought it was prudent to do so. It provided piece of mind if one or both of us got sick and could not complete the trip. The cost was reasonable, and the benefits were good. I did not need to file a claim, the trip went well.
Joan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Great trip with no issues but glad to have the coverage.
Joan C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Easy to purchase this insurance on line. We have used insuremytrip on three occasions. Fortunately, never needed to file a claim. Peace of mind worth it!
Cynthia's D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
I can't say anything negative because I did not need to use this policy. I don't travel without trip insurance and the best insurance is the policy you never use!!
Wendell M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
It seems that you are penalized for being older. I'm 71 and had to pay twice the amount for my plan as did my 44 year old daughter. And this was true for all the insurance companies that I contacted. General Global Assistance had the most reasonable price. The plan offered coverage for all that I needed for a 9 day European Vacation. Thank goodness I didn't have to use it as all went well.
Angela M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. The premiums of the policies are determined by the insurance providers. The premiums are based on the age of the travelers, the length of the trip and the cost of the trip. Unfortunately, as travelers get older, it does cause the insurance premiums to increase. Please call us at 800-487-4722, if you have any questions or concerns and we would be happy to assist you.
    Sep 11,2019
The trip included a
tour
Generali Global Assistance Standard
Very hard to rate a plan unless you have a claim. Purchasing was easy & coverage was appropriate but the true test of a company & the policy is when a claim is filed.
Ada M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Luckily we did not have to use the plan. However we did see a passenger evacuation from our cruise ship by helicopter. I wonder if that person had insurance?
Ronald I. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The real test of the plan would be in the event of filing a claim! But I'm glad I didn't need to test it that way!
Dawn B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
We did have a delay in baggage delivery on the way home that was inconvenient but did not require purchase of replacement supplies or additional laundry expenses that would have been covered by the plan. However it did require extra time and phone calls with the airline over 3 days to track down the bags and there is no compensation for that effort.
Ira G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 4 star review of the Generali Preferred plan.

    Although your plan would not reimburse you for the additional time and phone calls, Generali Global Assistance did offer help in "Locating Lost or Stolen Items: The assistance provider will assist in locating and replacing lost or stolen luggage, documents and personal possessions."

    "How to Call the 24-Hour Emergency Hotline - If you need emergency help for an available service, you can call toll-free 24 hours a day to (877) 243-4135 from within the United States, or call collect to (240) 330-1529 from around the world."

    We hope that this information will be helpful to you for future purchases of a Generali policy.
    Sep 10,2019
The trip included a
cruise
tour
Generali Global Assistance Preferred
I guess it was a good policy although I never had to file a claim.
Stephen D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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