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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,187
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
We thankfully did not need to use the plan but the peace of mind was worth every cent!
Elizabeth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunately, I did not need to file a claim during my recent travel, so I cannot comment on how the actual coverage or service this travel insurance plan would provide. Yes, I would consider using this or similar insurance for travels in the future.
Raymond M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Having the plan was a piece of mind, but since we did not have to make a claim we really don't know how good the customer service was.

Buying the plan was easy and the price was very competitive with other companies.
Stephen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Pleased with the coverage you were recommended by my daughter who made a claim and told me the claim was processed on time
Kikelomo T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately, I didn't need to use my coverage, but it gave me peace of mind to know my bucket-list trip to Japan was covered.
Derek K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully, I did not have to use the plan, but have used them before because the sales associates are knowledgeable and the price is more competitive than other companies.
Sharon H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
As we did not need to use the Generali Global Assistance Preferred plan I cannot provide any meaningful feedback as to how well it worked. Glad I had the backup if I had needed it.
Richard H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
I did not file a claim this time but I have in the past with no problems. Its good to have a peace of mind when traveling.
Crystal P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Great service - fast and efficient.
Lynn R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Trip insurance is always great to have to sleep better, but you never really know what you've got unless you have a claim! Unfortunately in my case, I did have a claim and they did respond with excellent service. The biggest challenge was reaching the 800 number with very spotty WIFI signal, but once I made contact Generali swung into action. They used photos of my medical reports to make the determination of what was necessary and made all the arrangements for changing my return trip and arranging door-to-door service on ground and in airports. Once I got home, I filed a formal claim with documentation for non-refundable and additional expenses, and these were paid in a very timely fashion with good followup.
I'm very thankful to have had that support - I think it persuaded a number of my companions and friends back home of the value as well.
Mari-Jo H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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