Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,412
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
The price was cheaper than the plan provided by the travel company, and the coverage was pretty much equal. I will use this travel insurance company again for future trips.
June C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom
I recently returned from overseas where I had a ski accident and emergency surgery/hospitalization. We reached out to our travel insurer Generali which ultimately worked out but not without some stress along the way. It took a very long time to work out the travel arrangements home, where we needed to be upgraded to business class so I could travel the 8 1/2 hours home more comfortably. We were traveling with a family of 4 and needed to retain our existing flights from the same airport or something comparable so we could travel home together. I'll spare the details here but there were bumps along the road getting this taken care of effectively. The associate we worked was very responsive and as helpful as he could be but it appeared that the back office with whom he had to deal was less than efficient in taking care of the details, or didn't understand what was required. Happy to share details if customer service wants to call me.

Once arriving to our home airport there was supposed to be a medical transport vehicle meeting us so again I could travel to my residence in a manner where I could extend my leg which was in a brace and recently operated on., It took a long time to find our driver at the airport and once we did he did not arrive with a suitable means of transportation. The car awaiting us was a Cadillac Escalade which had bucket seats throughout and had a step required to get into the car. I had to be lifted by my family and the driver to even get into the car and the ride home was excruciating. I could not extend my leg comfortably and traveled the two hours to our apartment in extreme pain. Granted it was rush hour so the ride was longer than usual, but the driver took a very long and arduous route that could have been avoided.

Once home the claims were filed and everything was taken care of quickly and efficiently. I have no issue with the claims process, but the service while away and upon arriving home left something to be desired.
Joseph G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
I don't usually purchase travel insurance bu I sure am glad I did this time.I had to cancel my trip about three weeks prior to departure and was able to get all my money back. The processing was quick and complete.
Ellen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
Very inexpensive plan. Covered more than 100% for travel interruption.
Dani B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
It gave me peace of mind knowing if "something" bad happened (medical emergency) there was a safety net to cover medical costs. 63$ for my 2 kids was well worth it.
Emily D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I always find 'pleasure' in not needing to use you = even though I paid for it!! thanks for being there just in case...
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Didn't put in a claim, but felt comfortable that we had insurance.
KATHLEEN S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
My wife and I were going to be out of the country for a couple of weeks and I needed to find a plan that would cover our travel expenses in case an older family member, who was not going, would prevent us from taking this trip. Most plans' pre-existing condition, would kick in even though that Family member was not insured. That could mean I would not be able to recoup my travel expenses. I needed the assurance that if anything happened, before or during our trip, I would be financially compensated. The people at InsureMyTrip, help me find the right plan.
Dennis Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Great protection plan for a very competitive cost.
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not need any insurance.
Lydia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.63)
  4. MedjetAssist
    (4.63)
  5. RoamRight
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.68)
  2. GeoBlue
    (4.67)
  3. Allianz Global Assistance
    (4.55)
  4. Crum & Forster - Travel Insured International
    (4.53)
  5. Travelex
    (4.49)