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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Hawaii rated Generali Global Assistance
4.59 out of 5
203
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
We experienced a flight cancellation extending our trip by one day requiring overnight hotel stay. Filed a claim by email received by CSA 11/30/2015 and check in the mail to us 12/1/2015. Great Customer Service. We'll use CSA again.
Curtis S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I believe the coverage was very adequate for our trip.
Daniel H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We worked with a customer service representative when purchasing our plan. He was totally professional and went the extra mile to help us select the best coverage for our situation. He didn't try to sell us anything we didn't need, and carefully explained the pros and cons of our options. Thanks so much!
Gayle Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The plan reviews and cost were the main reason I picked this plan. It provided peace of mind for our trip.
Russell P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Filed a claim for a damaged bag. I had the original receipt and the replacement receipt , and I included photos of damage. I received check for replacement amount within three weeks. This was my first time filing a claim, and I wondered how it would turn out. Quite pleased.
Susann H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We did not have to use this insurance, but always nice to have. Seemed to cover the items we felt were needed.
Cynthia H. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We didn't need to actually use the insurance we purchased but it was great to know that if something had occurred then we would be covered. We are planning another trip this year and we will be purchasing CSA coverage for that trip as well.
Chris w. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
For many years, when I travel I have purchased a CSA Travel Protection package. I have never had a claim, but it gives me peace of mind while traveling, when peace of mind is most important.
Michael K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We researched insurance options, found the background of the company, the price for services, and all felt reasonable. We were comfortable with the idea that if we had an issue, the company would stand by promises and be available to help.
Ronald K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I have used CSA many times over the last eight years. On two occasions I had to file claims. Their efficiency was unbelievable. I received checks covering my losses within three days. Of course, I had to submit all the necessary paperwork and emails with proper explanations.
Alexander K. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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