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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.61 out of 5
1,116
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
I had to canc my trip due to my dog needing 24/7 supervision for a injury. Wasn't aware it would have to be a service dog if this happened. Next time I'll specifically ask. All other ins I bought, through my tour company, covers all reasons for cancellation. I just assumed they were all alike. Won't next time I get it.
Nancy a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. Here is a reply from Generali:

    "We're sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy, that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately you are correct, the plan you purchased is unable to provide coverage for the sickness of a pet that is not a service animal. Please contact us at the number or email provided above if you have additional questions or concerns.
    Aug 20,2019
Generali Global Assistance Standard
This plan seems very expensive compared to what I have used in the past. But what do you do, have to cover your butt.Thankfully I did not have to file a claim.
WARREN P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback. Comprehensive plan premiums are generally based on the length of the trip, the ages of the travelers, and the cost of the trip.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please request a chat or call us at 800-487-4722. We would be happy to assist you.
    Aug 16,2019
The trip included a
tour
Generali Global Assistance Standard
Staff was very informative and helpful in the application process. Fortunately that was the only time of contact. I would certainly Generali again on my next excursion.
Louis R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately I never had to use the insurance. That is the true test of satisfaction.
Susan Sobel G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We did not have to make a claim, thankfully.
Cruz S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Very good plan. Did not file a claim but allowed me to be relaxed my entire trip.
David Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I was so glad I did not need to use the insurance I purchased! Sure was glad I bought it, tho. As all my family & myself are older now, you never know when you will have to cancel a trip at the last moment. Thanks to Generali!
Judy N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I was very pleased,the lady who I spoke to about this was very friendly &informative. Will use again next year for vacation.
Susan W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Every thing went great
Gerri K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Due to an urgent health issue with a parent (not traveling with us) two weeks prior to departing on an Alaskan cruise, we had to cancel the trip. The cancellation penalty was 100% of the cost. Fortunately, we had purchased a policy from Generali Global Assistance as a "just in case" because of the age of our parents. We filed a claim, including all requested medical/doctor/cruise paperwork, and sent it to Generali as directed on their website. We were notified of receipt of the document package and when an agent would be assigned. Within two weeks of filing we received notice that our claim had been processed and a check for the insured amount would be forthcoming. It was received a few days later. The expeditious manner in which this claim was processed, without any long drawn out foot dragging by Generali was both impressive and a surprise. I will consider using this company again when traveling.
Bruce B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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