Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,383
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
I wouldn't venture on a trip like we did (to China) without insurance.
Keith M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
legitimate claim was denied on what I believe is a technicality. this is the second time that this type of thing occurred with this carrier. I will never use them again!!
Lisanna S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Upon receiving your review, we assigned your claim to an "Anytime Advocate" who contacted your claims representative at Generali on the denial of coverage. An email with the denial was sent to you on April 12, 2018.

    According to page 9 of your "Description of Coverage" (form G-110CS), your Travel Delay Coverage states that "If you are delayed on your Trip for 6 hours or more, we will reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay. We will not pay benefits for expenses incurred after travel becomes possible."

    "Travel Delay must be caused by or result from:
    a. delay of a Common Carrier; or
    b. loss or theft of your passport(s), travel documents or money; or
    c. Quarantine; or
    d. hijacking; or
    e. natural disaster or adverse weather; or
    f. being directly involved in a documented traffic accident while you are en route to departure; or
    g. unannounced strike; or
    h. a civil disorder; or
    i. Sickness or Injury of you or a Traveling Companion; or
    j. death of a Traveling Companion."

    Although your reasons for delaying your trip are understandable, those reasons are still not listed as "covered reasons" for reimbursement under Travel Delay, so your claim was correctly denied.

    If you can provide other documentation confirming that your delay was actually due to a covered reason in the policy, we would be glad to re-visit the claim on your behalf.

    We appreciate your taking the time to submit your review which will be
    published as you submitted.
    May 08,2018
The trip included a
tour
Generali Global Assistance Standard
I have already recommended the plan to my neighbor and she in turn recommended to her friends.
Stella H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
I am so glad to have learned from a friend about this trip insurance site! The cost for my insurance was half that of the insurance being offered by the tour company that arranged the trip. I have recommended this to fellow travelers since learning of Insuremytrip!
Mark P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Outstanding service and medical coverage. My wife got sick on a cruise ship and the cost to the medical ward was totally covered. Thank you!
Reginald D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Since I did not file a claim, it's hard to say how good they are, but they get good ratings and are reasonably priced with good coverage, so I would purchase insurance from them again.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I think this plan is OVER PRICED for a 16 day coverage. Happy I did not have to use it & deal with any hassles with the insurance company I made my purchase from.
Carol m. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking the time to submit your review.

    Comprehensive plan premiums are calculated based on the age of the travelers, trip cost, and length of trip. You chose to purchase the Generali Premium plan which was one of the few plans that included the preexisting condition waiver as long as you purchased the policy prior to or on the date of final payment and insured the total cost of your trip. The Premium plan was also the most expensive of the Generali plans since it offered very generous coverage limits and broad terms and conditions.

    In the future, you may wish to call us for a quote within 10 days of your initial trip payment for more competitive pricing on plans offering the preexisting condition waiver. We are available weekdays from 7:00 am to midnight ET and weekends from 9:00 am to 9:00 pm ET.
    Apr 25,2018
The trip included a
tour
Generali Global Assistance Custom
We didn’t need to use it but this gave us the security to know we had coverage if we should need it.
Lawrence J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Provides peace of mind for us as senior citizens, allowing us to travel worry free!
Eileen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Since fortunately, I did not need to activate my policy, it's hard to review it intelligently, but the purchase process and the advice I received from the agent was very good. So I did feel I had purchased a product that provided both good value and good coverage.
Christina P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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