Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,871
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Premium
This plan was competitive in terms of pricing, but the fact that any losses I would suffer due to illness were not covered made it a very poor value for me. The reason medical problems were not covered was that I had not purchased the insurance within one week of my final trip payment. Even though this major source of potential trip cancellation was not covered, there was no discount applied to the premium. I experienced no problems and filed no claims, but withholding this coverage without offering any discount was a major disappointment and greatly reduced the value of the policy for me.
BRIAN M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy.

    The Generali Global Assistance Premium plan provides a waiver for pre-existing conditions with the following requirements met:

    "a. coverage is purchased prior to or within 24 hours of your final Trip Payment; and
    b. you are medically able to travel at the time the coverage is purchased; and
    c. you insure 100% of your prepaid Trip costs that are subject to cancellation penalties or restrictions."

    If you are not able to purchase prior to or within 24 hours of your final Trip Payment or you do not insure 100% of your prepaid Trip costs that are subject to cancellation penalties or restrictions, you would have a 180 day look back period should any claims be filed.

    "PRE-EXISTING CONDITION means a Sickness or Injury
    during the 180-day period immediately prior to your
    effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a
    diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition
    which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or
    controlled without any adjustment or change in the required
    prescription throughout the 180-day period before coverage
    is effective under this Policy."

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you. Unfortunately, due to business regulations, we are not able to discount travel insurance policies.
    Jul 23,2018
Generali Global Assistance Standard
We had to return early from our trip because of a health problem. Generali Global responded to our claim within two weeks and covered most of our expenses. We were very pleased with them and would not hesitate to use their insurance for our next trip.
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
All was reasonable and comprehensive.
George Elliot D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
It is comforting to know everything is in place should one need it.
Joseph H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I fell my trip is secure afterI buy a insurance.
Carol T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Easy to obtain. Covered pre-existing. Representative on phone was very helpful.
Larry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't have to file a claim, but the coverage seemed good relative to the price.
Alvin K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Although I did not need the insurance it is always good to have it just in case of an emergency.
Sara G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Simple to obtain on the Web.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I have personally used insuremytrip many times. I go on vacation 3-5 times a year and it is important to have good coverage for peace of mind.
Thank you for your help.
Diana T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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