Travel Insurance Reviews Generali Global Assistance Custom Luxe

Of the two plans offered by CSA, Custom Luxe offers the highest limits of coverage and builds off of the coverages offered in the Custom plan. On top of the coverages from the Custom plan, Custom Luxe offers coverage for financial default, a pre-existing conditions waiver, and optional Cancel for Any Reason coverage.

To learn more, see the CSA Travel Protection Custom Luxe product page.

Customers rated the Generali Global Assistance Custom Luxe plan
4.57 out of 5
44
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Custom Luxe
While we didn't need to put in a claim, the rates and items covered were reasonable. Will use them again on our next trip.
DANIEL O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom Luxe
Trip insurance, like most insurance, is philosophical. We had a bit invested in our trip and knew that cancellation would cost us everything we had spent. Any time we spend over a certain amount we can't afford to lose, we add insurance. We don't want to cancel a trip and not be able to afford rescheduling it. It is worth the extra cost for us.
Susan T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom Luxe
I was glad to see there is a plan that covers preexisting conditions. I do wish more plans included this option to better meet the needs of all travelers.
Carol H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom Luxe
Plan offered coverage for the things most important to me at a competitive cost.
Billie A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom Luxe
We did not need to use this trip insurance but have had to do so at various times in the past. For any trip that involves substantial cost, my wife and I always purchase trip insurance.
Carl Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom Luxe
Once I had studied the web site I called the toll free number and a member of your team worked with me for an hour to figure out the best trip insurance for me and my husband. I really appreciated her taking so much time to answer my questions. I feel we got the appropriate coverage.
Anne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom Luxe
The evacuation aspect of this policy was exactly what we were looking for.
Paula H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom Luxe
I didn't need to use but it was a comfort to know it was there.
april j. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom Luxe
Thank you CSA! My husband and I have always purchased travel insurance. Usually if you have it you don't need it. Murphy visits people who are not prepared. He choose CSA Travel insurance from the InsureMyTrip.com because they had good reviews and comprehensive coverage at a good rate. We have been fortunate to have traveled for 10+ years and not had any need to make a claim on our travel insurance. This trip was a 12 night cruise around the Adriatic Sea from Venice to Rome which required both typical vacation clothing and formal wear. The airlines lost my luggage and I had no idea when or IF I would get it back. Once we left out first port I called CSA. They were pleasant and helpful. They sent an email immediately with directions on how to file a claim. I finally received my luggage 8 days later. However, by that time I had purchased quite a few things. I was swamped with work when we returned from our trip and I did not get the claim filled out and sent in with my receipts for a month after we returned. I was expecting a fight at some level, either because of my delay or to justifying every item I bought or at the very least the price of each item. I emailed the forms and receipts and received an email back about a week later saying my check was on the way. I soon received the check and it covered everything. NO HASSLE! NO FIGHT! GREAT SERVICE! We will be purchasing our travel insurance going forward from CSA. They have earned our business and will therefore probably get back what they paid out on my claim. Good for them!
Roy K. would recommend this plan to a friend or relative.
13 of 13 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom Luxe
Have used your travel insurance before. Glad to have had bought it. Glad did not have to make a claim on this policy. Thanks for presenting great ins. coverage for trip leaving home, airlines, cruise, trip back home.
Leonard J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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