Travel Insurance Reviews Generali Global Assistance Custom Luxe

Of the two plans offered by CSA, Custom Luxe offers the highest limits of coverage and builds off of the coverages offered in the Custom plan. On top of the coverages from the Custom plan, Custom Luxe offers coverage for financial default, a pre-existing conditions waiver, and optional Cancel for Any Reason coverage.

To learn more, see the CSA Travel Protection Custom Luxe product page.

Customers rated the Generali Global Assistance Custom Luxe plan
4.57 out of 5
18
ratings and reviews
100%
recommended
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Generali Global Assistance Custom Luxe
Even though we had no medical emergencies , it was comforting to know we were safe if we were to have a medical event, thank you for you comprehensive coverage.
Randall Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom Luxe
I didn't need to use but it was a comfort to know it was there.
april j. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom Luxe
Thank you CSA! My husband and I have always purchased travel insurance. Usually if you have it you don't need it. Murphy visits people who are not prepared. He choose CSA Travel insurance from the InsureMyTrip.com because they had good reviews and comprehensive coverage at a good rate. We have been fortunate to have traveled for 10+ years and not had any need to make a claim on our travel insurance. This trip was a 12 night cruise around the Adriatic Sea from Venice to Rome which required both typical vacation clothing and formal wear. The airlines lost my luggage and I had no idea when or IF I would get it back. Once we left out first port I called CSA. They were pleasant and helpful. They sent an email immediately with directions on how to file a claim. I finally received my luggage 8 days later. However, by that time I had purchased quite a few things. I was swamped with work when we returned from our trip and I did not get the claim filled out and sent in with my receipts for a month after we returned. I was expecting a fight at some level, either because of my delay or to justifying every item I bought or at the very least the price of each item. I emailed the forms and receipts and received an email back about a week later saying my check was on the way. I soon received the check and it covered everything. NO HASSLE! NO FIGHT! GREAT SERVICE! We will be purchasing our travel insurance going forward from CSA. They have earned our business and will therefore probably get back what they paid out on my claim. Good for them!
Roy K. would recommend this plan to a friend or relative.
13 of 13 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom Luxe
Have used your travel insurance before. Glad to have had bought it. Glad did not have to make a claim on this policy. Thanks for presenting great ins. coverage for trip leaving home, airlines, cruise, trip back home.
Leonard J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom Luxe
Very satisfied with the company. This is my 2nd or 3rd time purchasing CSA plan. Due to a tragedy, I had to cancel my trip recently and was very pleased with how fast and easy my claim was handled. My claim agent did a great job.
Thank you, hope to do business with you again.
maria g. would recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    I am proud of the fact that CSA was able to be there in your time of need. We look forward to protecting you and your vacations in the future.
    Apr 16,2013
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