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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers who have visited Italy rated the Generali Global Assistance Preferred plan
4.57 out of 5
67
ratings and reviews
97%
recommended
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Filed claim
Generali Global Assistance Preferred
Affordable plan that provides good value for the cost.
Jeanette H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
I purchased a plan on January 29th, but after the initial coronavirus outbreak at the end of February, and prior to any quarantines in Italy, we rebooked our planned trip to go to a destination outside of Europe. Every hotel and the airlines provided immediate support - but I could not get in contact with Generali for over two weeks. I tried phone calls (where I was told there would be call backs within 3 hours) and emails (with no responses). Even InsureMyTrip could not get a response from Generali (on at least 5 different attempts through our March 6 departure). I ended up buying a backup emergency evacuation plan from another vendor on March 6 because "it was too late to duplicate the original plan with another vendor because of the timing of our new departure." I finally heard from Generali with a revision confirmation letter on March 9 "confirming our policy" with no evidence of the actual destination. Because of this experience, I feel it necessary to avoid Generali for all intents and purposes in the future.
Carl P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for providing your feedback. Generali has offered the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests, but unfortunately we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. We want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details. Thank you for your continued patience."
    May 11,2020
The trip included a
tour
Generali Global Assistance Preferred
The price was reasonable for the coverage and provided peace-of-mind for the travel. I plan to use the same insurance company for future travel as the coverage options fit my travel style (and again hope that I don't have to make a claim).
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Luckily we did not have to file a claim
Julius B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
This was the first time I took out trip insurance--so I was winging it. I did compare several companies and their offerings. Yours seemed reasonable and straight forward. I did call customer service and they answered my questions -- eased my concerns. Did not need to file any claims as the Trip was pretty un-eventful from an issue perspective. The Trip, however, was awesome... Thank you...
John E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
My wife became ill while in Croatia. She visited a shipboard medical and received some medications at a modest cost. A later visit would have required a significant cost should she have chosen to pursue further treatment. The cost was not a factor affecting her decision because it would have been fully covered by the insurance coverage we had purchased. My wife declined further treatment as we decided to wait until our voyage terminated. Peace of mind is a great thing to have.
Philip S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Speaking with the agent she made everything clear and answered all My questions.
Barbara B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for the 4 1/2 star review for the Generali Global Assistance Preferred plan. We are glad to hear that one of our customer care repre-sentatives was able to answer all your questions so that you were able to purchase a plan that covered all your primary concerns for a competitive premium.
    Aug 09,2019
The trip included a
tour
Generali Global Assistance Preferred
We had to cancel our hiking trip in Italy due to an injury five days before departure. Our claim has been completely resolved in a timely manner. Only wrinkle was I had to resubmit documentation pdf’s by email when the claims adjuster was unable to access them from my online submission. Not a big issue. Glad we used them.
Fred S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
The best money spent on something we never needed to use. The comparison chart was very helpful.
Brenda N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
I didn’t need to file a claim, so no issues to report, other than the coast of the policy seems very high considering the benefits.
Adina G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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